Dispatcher

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity.

Benefits: Why choose GFL(Team Green)?

• Health, Vision, Dental Insurance
• 401k, and 401k matching
• Paid Holidays
• 3 weeks of PTO annually
• And several other benefits
  
  

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
  
  

Requirements

• 1-2 years in a transportation, dispatch or customer service role required.
• Proficient in MS Outlook, Excel, Word.
• Required to work extended hours including occasional weekends.
  
  

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Knowledge of environmental industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Additional or specialized training in transportation, logistics, or similar area of study.
  
  

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]