Dispatch Support - Remote

Nursing Vault Plus Staffing is currently hiring a dedicated and skilled Dispatch Support Agent to join our team. This position is critical for efficiently handling emergency inbound calls, ensuring prompt and appropriate responses to urgent situations. As a Dispatch Support Agent, you will be the first point of contact for callers seeking immediate assistance, and your ability to remain calm, empathetic, and proactive under pressure will be vital.Responsibilities:Emergency Call Handling: Receive and manage inbound emergency calls from clients, customers, and internal teams seeking immediate assistance. Quickly assess the nature of the situation and prioritize calls based on urgency.Triage and Coordination: Collaborate with appropriate personnel and external responders to coordinate swift responses to urgent issues. Relay essential information accurately to ensure effective resolution.Communication: Maintain clear and concise communication with callers and internal teams to relay critical information and updates promptly.Record-keeping: Document all call details, actions taken, and information provided in a comprehensive and organized manner, following company policies and procedures.Problem-solving: Utilize critical thinking and quick decision-making skills to assess urgent situations and take appropriate actions.Customer Service: Demonstrate excellent customer service by showing empathy, patience, and understanding to callers during challenging situations.Adherence to Protocols: Follow established protocols and guidelines for emergency call handling, ensuring compliance with company standards.Continuous Improvement: Participate in training sessions and professional development opportunities to enhance skills and stay up-to-date with emergency response techniques and protocols.Qualifications:High school diploma or equivalent; additional certifications or training in emergency dispatch or related fields are advantageous.Proven experience in a call center or customer service environment, preferably handling emergency or critical situations.Excellent verbal and written communication skills, with the ability to remain calm and composed under pressure.Strong problem-solving and decision-making abilities, especially in high-stress situations.Ability to multitask efficiently, prioritize tasks, and manage time effectively.Flexible availability to work in shifts, including nights, weekends, and holidays.Empathetic and compassionate nature, with a dedication to providing exceptional support to callers.If you are seeking a dynamic role where you can make a significant impact and help people in emergency situations, join our team as a Dispatch Support Agent at Nursing Vault Plus Staffing. Apply now and become an integral part of our mission to provide top-notch emergency response support.