Dispatch Associate - Marken

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Job Description

Job Purpose: Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards

Main Duties And Responsibilities

• Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
• Condition the shipments as required
• Create the applicable Route Legs depending on the service
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
• Track every shipment using the Maestro Wiki report designed for Dispatch
• Confirm that every recovery is complete by matching the information against the manifest during reception process
• Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
• Provide periodical inspection to the vehicles to confirm that they are in proper conditions
• For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
• Updating the Tableau board
• Uploading all documents in the system in a timely manner
• Downloading TT4’s in the system in a timely manner
• Placing delay codes and notes in Maestro
• Updating the dispatch turnover spread sheet for the next shift
• Confirming and printing emails for pickups
• Consistent communication with Export and Import for airport recoveries and drops
• Knowing the location of your drivers and LSP’S always
• Replenishing all local deliveries as necessary
• Paying for Import shipments
• Creating Pick Up Orders for airlines
• Our compensation reflects the cost of labor across several US geographic markets. The starting pay for this position is $22 per hour.
  
  

Qualifications

• High school diploma, GED or International equivalent
• 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
• Strong communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Accurate and rapid data entry and retrieval
• Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc)
• The ideal candidate has experience from working in a GDP environment
• Proven ability to implement process improvement initiatives
• Decision making and problem solving skills
• Attention to detail and truly cares about quality
• Excellent communication skills
  
  

Working Conditions

Flexibility in working hours.

Physical Requirements

Sitting and standing for periods of time. Lifting is restricted to < 50 lbs.

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.30/hr to $36.25/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.