Director of Training

Description

Company Overview:

Swensons Drive-In Restaurants, LLC was founded in 1934 by Wesley T. “Pop” Swensons in Akron, Ohio. At Swensons we create lasting memories for our guests, guarantee an unbeatable level of service, uncompromising quality standards, and unparalleled value. We are looking for an experienced Director of Training to join our team and manage multiple restaurant locations. This is an exciting opportunity to design and implement training programs, developing curriculum and materials, assessing staff skills to identify needs, and measuring the effectiveness of training.

Core Responsibilities

• Program development: Create and manage comprehensive training programs, curriculum, and materials (e.g., manuals, e-learning modules) for all restaurant staff, from entry-level to management.
• Needs assessment: Identify training needs through performance reviews, skills gap analyses, and feedback to align training with business goals.
• Training delivery: Deliver engaging training sessions, both in-person and virtually, covering topics like brand standards, customer service, food safety, and operational procedures.
• Onboarding and development: Oversee the onboarding process for new hires and implement coaching and mentorship programs for ongoing employee development.
• Operational consistency: Ensure consistent execution of operational procedures and standards across all restaurant locations through training and oversight.
• Performance evaluation: Assess the effectiveness of training programs through feedback, performance metrics, and key performance indicators (KPIs), and make necessary adjustments.
• Budget management: Manage the training budget, including tracking expenses and resources.
• Stay current: Stay updated on industry trends and best practices in training and development, as well as new menu items or company policies.
• Technology management: Manage the learning management system (LMS) to support employee development and training tracking.
  
  

Requirements

• 5+ years of Multi-Unit Training in a high-volume restaurants preferably quick service or quick casual
• Prefer 10+ years restaurant experience
• Higher education degree preferred, not required
• A heart for hospitality
• Good oral/written communication as well as facilitation skills
• Strong interpersonal and conflict resolution skills
• Positive, energetic, “can do” attitude
• Proficiency with restaurant management software or POS systems, e-learning platforms or other training technologies.
• Must have a valid driver’s license with license being in good standing. Insurance review will be required.
• Must have own reliable source of transportation and be able to travel. Required to spend up to 60% of the time in the restaurants
• Properly use, safely operate and maintain restaurant equipment including but not limited to grill, freezer and all other cooking equipment
• Flexible work schedule; open to work evenings and weekends, based on restaurant operations
• Strong math and analytical skills; Financial acumen
• Strong computer proficiency
• Legal right to work in the United States