Director of Surgical Services
Tennova Healthcare- Turkey Creek Medical Center
Date: 9 hours ago
City: Knoxville, TN
Contract type: Full time
Job Description
Job Summary
The Director, Surgical Services provides strategic leadership and operational oversight for the surgical services department, ensuring the delivery of safe, high-quality patient care. This role is responsible for departmental planning, regulatory compliance, financial management, and fostering collaboration among multidisciplinary teams. The Director promotes a culture of excellence, innovation, and continuous improvement to optimize surgical outcomes, patient satisfaction, and operational efficiency.
Essential Functions
Job Summary
The Director, Surgical Services provides strategic leadership and operational oversight for the surgical services department, ensuring the delivery of safe, high-quality patient care. This role is responsible for departmental planning, regulatory compliance, financial management, and fostering collaboration among multidisciplinary teams. The Director promotes a culture of excellence, innovation, and continuous improvement to optimize surgical outcomes, patient satisfaction, and operational efficiency.
Essential Functions
- Oversees daily operations of the Surgical Services department, ensuring effective scheduling, staffing, and resource allocation to support safe and efficient patient care.
- Develops and implements departmental goals, policies, and procedures that align with organizational objectives and promote high standards of surgical care.
- Ensures compliance with all regulatory and accreditation requirements, including The Joint Commission and CMS standards.
- Leads quality improvement initiatives to enhance patient safety, surgical outcomes, and operational performance.
- Prepares, monitors, and manages the departmental budget, implementing cost-saving measures while maintaining high standards of care and service delivery.
- Collaborates with surgeons, anesthesiologists, nursing staff, and other stakeholders to coordinate surgical schedules, optimize patient flow, and facilitate interdisciplinary communication.
- Recruits, hires, and retains highly qualified surgical services staff, providing mentorship, fostering professional development, and promoting continuing education opportunities.
- Monitors and evaluates patient care processes and outcomes, addressing patient concerns and implementing strategies to improve satisfaction and experience.
- Drives initiatives to create and sustain a positive work culture, achieving employee satisfaction and retention goals through effective leadership and management practices.
- Responds to and resolves patient care issues, complaints, and incidents, conducting investigations and implementing corrective actions as necessary.
- Maintains current knowledge of industry trends, clinical best practices, and emerging technologies, ensuring the department remains competitive and compliant with evolving standards.
- Establishes and monitors key performance metrics, using data-driven insights to identify opportunities for improvement and to measure departmental success.
- Collaborates with Supply Chain and Procurement teams to manage inventory, surgical instruments, and equipment, ensuring availability and proper utilization.
- Participates in strategic planning and organizational initiatives to expand surgical services and enhance the facility’s market position.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree in Nursing, Healthcare Administration, or related field required
- Master's Degree in Nursing, Healthcare Administration or a related field preferred
- 4-6 years of clinical experience in surgical services required
- 2-4 years of progressive leadership experience in surgical services or perioperative settings required
- Strong understanding of surgical procedures, practices, and technology.
- Strong leadership ability with organizational, communication, negotiation and decision-making skills.
- Ability to analyze data and use metrics to drive decision-making and improvements.
- Ability to gather information, delegate and support teams.
- Ability to evaluate situations to make effective decisions, provide solutions and improve work processes.
- Excellent human relations, oral and written communications skills, and ability to meet customer needs.
- Ability to partner with customers, peer and others.
- Promotes the organization's purpose and ambition. Encourages and values diversity.
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
- ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
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