Director of Senior Living Operations

Job Title: Director of Senior Living Operations

Location: Darien, CT

Employment Type: Full Time

Department: Administration

About Us

Maplewood Senior Living is a premier operator of exceptional senior living communities across five states and Washington, D.C. We proudly feature two distinguished brands: Maplewood and Inspir. Recognized nationally for our innovative approach in the senior living space, we are committed to providing outstanding care and personalized services in independent living, assisted living, and memory care.

Our success stems from our dedication to compassionate care and creating vibrant communities that enhance the quality of life for our residents. We cultivate an empowering and supportive work environment, encouraging our teams to excel and make a meaningful impact every day. If you are passionate about driving growth and innovation in senior living, we invite you to join our forward-thinking organization and help shape the future of senior living!

Overview: The Director of Senior Living Operations is responsible for overseeing the daily functions of the community, including planning, developing, implementing, and evaluating service programs; managing staff; and ensuring the delivery of high-quality services to residents and their families. This role also includes maintaining compliance with all local, state, federal, regulatory, and accrediting body standards.

Key Responsibilities

Management/Financial

• Supervise Department Heads across all community departments.
• Ensure compliance with local, state, federal, and accrediting body standards through regular auditing and updating community policies and procedures.
• Maintain monthly financial reports and explain variances.
• Oversee departmental budgets while guiding department heads to meet financial guidelines.
• Ensure timely collection of account receivables.
• Identify opportunities for revenue generation and ancillary services.
• Manage occupancy levels in accordance with budget targets.
• Encourage staff involvement and participation in operational decision-making, fostering team building during regular meetings.
• Ensure clear communication with staff regarding inquiries from residents, families, and prospective residents.
  
  

Resident Care

• Guarantee high-quality services that meet residents' needs and preferences.
• Protect the rights of residents and educate staff, residents, and families about these rights.
• Coordinate move-in processes with the Sales and Resident Services Departments.
• Respond promptly to requests from family, residents, and associates.
• Act as a liaison between management, residents, and families.
• Conduct competitive market analysis and maintain a detailed competitor comparative analysis.
• Ensure timely and accurate use of YARDI within the community.
• Maintain an appealing first impression of the building and resolve any community presentation issues.
• Work collaboratively with department heads to bolster sales efforts and maximize occupancy levels.
  
  

Sales & Marketing

• Represent Maplewood Senior Living and its communities in public settings.
• Promote Maplewood Community within the local area.
• Generate leads and drive successful sales closures.
  
  

Education/Experience/Licensure/Certification

• Bachelor's degree or equivalent experience in human services management, housing management, or nursing home management.
• Exceptional customer service and public relations skills.
• Experience working with seniors in a senior living setting.
• Proven track record of operating within a customer-focused environment in a senior living facility.
• Demonstrated ability to identify and nurture professional referral sources.
  
  

Why You'll Love Working With Us

• Innovative Culture: Join a talented team dedicated to improving residents' lives through service excellence and creative programs.
• HEART: We uphold Humor, Empathy, Autonomy, Respect, and Trust as our core values.
• Growth Opportunities: We promote career development and continuous learning.
• Work-Life Balance: Enjoy a flexible and family-friendly workplace.
• Competitive Compensation and Benefits: We provide a competitive compensation package with bonuses, health insurance, a 401K with match, paid time off, and more.
  
  

The contractor will not discharge or discriminate against employees or applicants for inquiring about or discussing their own pay or that of other employees or applicants as per legal requirements.