DIRECTOR OF RETAIL OPERATIONS

Job Details

Description

Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Director of Retail Operations. The ideal candidate is responsible for providing support related to the management and control over the day-to-day store operations within their assigned region. While providing vision on process improvements that maintain growth and profitability within their region.

Salary Range is: $70 to $100K annually

Our Company Offers Great Benefits, Including

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• 401k Plan
• Employee Purchase Discounts of 30% or more
  
  

Key Job Responsibilities

• Manages and directs the retail stores on the basis of profit and efficiencies
• Responsible for completing established ROCKs each quarter
• Implements policies and procedures established by the Executive Team; overesees the administration and execution of said policies
• Directs, through subordinate managers and staff, the on-going improvements of operations within the scope of the company's mission and vision for the Retail Stores.
• Actively develops and manages all facets of the retail expansion to meet organizational needs supporting company growth
• Responsible for management, development and training of staff
• Performs internal customer service functions by answering store associate requests and questions from the stores
• Systems "Power User" competency level required
• Oversees training for new store openings
• Responsible for process improvement within the retail stores
• Contributes to PSR goals through process development and improvement for sales and store processes
• responsible for maintenance of Standard Operating Procedural manuals and content development
• Conducts secondary interviews for potential as requested or needed
• Provides data integrity audits to Regional Managers and Directors to ensure cleanliness of open orders
• Actively pursues loss prevention through audit department and process review
• Responsible for overall coordination of quarterly Marketing meetings
• Responsible for contribution to the quarterly company newsletter
• A Hope to Dream Champion and representative
• Occasionally, The Director of Retail Operations will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company
  
  

Knowledge/Skills/Abilities

• High School Diploma
• Efficient in Microsoft programs, Word and Excel
• Ability to effectively administer assigned programs
• Interpret and apply established policies and procedures
• Establish and maintain accurate records
• Plan, administer, and evaluate work programs
• Interpret and analyze information
• Draw valid conclusions and project consequences of decisions and recommendations
• Prepare studies and reports concerning complex matters, write proposals
• Set priorities, meet deadlines and make sound decisions
• Establish and maintain accurate records
• Maintain level of knowledge required for satisfactory job performance
• Communicate effectively
• Establish and maintain effective working relationships with employees
• Minimum of 5 years experience in retail furniture or a sales driven organization
• A proven record for coaching and development of associates is necessary
  
  

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.