Director of Operations

About Pear Suite

Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.

About The Role

Reports to: Chief Executive Office

Essential Functions

The Head of Operations will oversee the day-to-day program services of the organization, including with the Pear Care Provider Network. As a member of the leadership team, duties will include community health worker team oversight, clinical supervision, recruitment and training, and customer support for service contracts. The Head of Operations will also support other strategic initiatives of the company to work towards the company's mission and vision.

What You'll Do

Reports to: Chief Executive Office

Responsibilities

• Lead day-to-day operations of the organization’s community health worker services
• Oversee a team in the areas of program services, network utilization, provider training, partner engagement, and quality assurance
• Support customer success with current and future services contracts
• Assist with new business development opportunities
• Complete strategic projects and other duties as assigned
  
  

Qualifications

Requirements

• Interest in serving older adults of diverse backgrounds, ages, and abilities
• Excellent communication skills; comfortable communicating by video conference and phone
• Strong computer skills; ability to learn and operate web-based systems effectively
• Confidentiality when dealing with confidential matters or sensitive subjects
  
  

Minimum Qualifications

• Bachelor's degree or equivalent; Master's degree and clinical licensure preferred
• 5-6 years of healthcare or project management experience
• 3-4 years of people leadership experience
• English language skills required; other languages a plus
  
  

Benefits

• Exciting opportunity to be part of a high-growth startup in the healthcare industry
• Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers
• Flexible schedule
  
  

We are an Equal Opportunity Employer - We celebrate diversity and believe it is the key to creating vibrant, healthy communities! We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The Pay Range For This Role Is

90,000 - 110,000 USD per year(Remote - Los Angeles, US)