Director of Marketing and Admissions

Director of Marketing and Admissions (DOMA)

Majestic Care of South Bend is looking for a Director of Marketing and Admissions (DOMA) to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values...

L - Listening

E - Empathy

A - Accountability

D - Decisiveness

This is how we create a culture to LEAD with Love.

Position Overview:

The Director of Marketing and Admissions manages the community inquiry and

admission process and provides customers with community-related information via community tours, personal visits/assessment, conversations, and follow-up. The DOMA coordinates and implements effective sales and marketing programs with the team.

Key Responsibilities:

• Respond to inquiry calls from hospital discharge planners, families, and other referral sources.
• Conduct community tours.
• Manage the admission process by maintaining updated bed availability and community services information at all times.
• Manage the inquiry process professionally, timely, and with appropriate follow-up.
• Effectively manage occupancy levels and census/premium mix enhancement.
• Make calls to outside the community (medical, insurance, legal, and financial
  
  
  

professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts).

• Develop and maintain relationships to advice referral sources of bed availability and new product and services.
• Maintain current database of existing and potential referral sources.
• Utilize company’s sales practices and sales tracking tools.
• Alert appropriate department heads and community staff of projected changes: i.e., admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Utilize bed management principles.
• Maintain a close working relationship with the Director of Nursing Services (DNS) and the Business Office Manager (BOM) to assure appropriate and efficient decisions about prospective admissions.
• Recommend admission decisions to community management.
• Coordinate the development and implementation of sales and marketing plans, serves as a chairperson for marketing team meetings, monitor budgets and tracks results.
• Maintain a working knowledge of state and federal regulations and reimbursement
  
  
  

guidelines (Medicare and Medicaid).

Qualifications:

• Associate and/or Bachelor’s Degree in Business/Communications field preferred.
• Two years equivalent experience in a sales/marketing position or Admissions
  
  
  

Coordinator position in lieu of degree.

• Previous healthcare community relations’ experience preferred.
  
  
  

Majestic Difference Benefits:

• Quarterly Pay Increase
• Daily Pay
• Company-Paid Life Insurance
• Telehealth Services
• Double Pay on Holidays
• Care Team Member Relief Fund
  
  
  

Join the Majestic Care team where compassion meets excellence!

#MCare