Director of Logistics

Summary

Responsible for leading and optimizing Pace's logistics operations across all service centers and laboratories. This includes overseeing transportation, courier networks and routing, warehousing, bottle prep and entry, and logistics technology while focusing on efficiency, cost-effectiveness, and scalable logistics solutions that support business growth, customer satisfaction, and operational excellence.

Essential Functions

• Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
• Develops and executes logistics strategies aligned with business goals.
• Leads cross-functional initiatives to standardize logistics processes across regions.
• Collaborates with senior leadership to support growth initiatives and acquisitions.
• Directs daily logistics operations including courier routing, bottle prep, and inventory flow.
• Ensures compliance with safety, regulatory, and quality standards.
• Implements continuous improvement initiatives to enhance efficiency and reduce costs.
• Leverages logistics software and data analytics to drive performance.
• Fosters a culture of accountability, collaboration, and innovation.
• Serves as the primary liaison between logistics and other departments in operations, Customer Experience, Procurement, etc.
• Implements strategies in all locations which support integrated logistics operations, standardized policies, procedures, and processes; collaborates with other leaders in business units on integration.
• Develops goals, objectives, and strategies for area sites based on regional operational and financial metrics which support the organizational strategic plan; maximizes resources and services.
• Measures quantitative outcomes for area sites projects, strategies, performance improvement processes, customer satisfaction, and employee engagement; creates action plans when outcomes are below the threshold.
• Maintains policies, procedures, and standardization to ensure effectiveness and compliance with regulatory guidelines; implements standards and systems to enhance quality, consistency, and timeliness for area sites.
• Develops and maintains effective communication with the area sites and organization.
• Develops and monitors plans to achieve productivity and cost improvements.
• Monitors operations, staffing levels, and resource utilization; holds management accountable for improvement, efficiency, and cost-effectiveness.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  
  

Qualifications

Education and Experience:

Bachelor's degree in business, supply chain, operation management or a closely related field; AND ten (10) years of professional experience in logistics or supply chain management, seven (7) years of which were in a managerial role; OR an equivalent combination of education, training, and experience.

Required Knowledge

Required Knowledge and Skills

• Principles and practices of business/operations management.
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees.
• Principles and practices of lean business management.
• Principles and practices of developing teams, motivating employees, and managing in a team environment.
• Applicable laws, codes, and regulations.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
• Principles and techniques of providing effective oral presentations.
• Correct business English, including spelling, grammar, and punctuation.
  
  

Required Skills

• Planning, organizing, and administering comprehensive programs and projects related to assigned activities/responsibilities.
• Optimizing routes using logistics software and other tools.
• Leading and managing remotely across the US.
• Providing for the training and professional development of assigned staff.
• Developing and implementing goals, objectives, policies, procedures, and work standards.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner for a remote workforce.
• Fostering an environment of employee, community, and customer engagement.
• Leading business planning, competitive analysis, and strategy development across a complex business with a distributed workforce.
• Leading the establishment of policies and procedures to ensure adherence to the company mission and vision as well as laws, rules, and regulations.
• Working collaboratively and efficiently across organizations, senior management, and customers.
• Using initiative and independent judgment within established organizational and
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups and various levels of the organization.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
  
  

Working Environment

Work is performed in an office setting. Work is subject to travel.