Director of IT Infrastructure & Security

Job Title:

Director of IT Infrastructure & Security

Role Overview

Join a large, forward-thinking municipal organization as a key member of the IT leadership team, reporting to the Chief Information Officer. This role provides strategic and operational leadership in designing, implementing, and maintaining a secure, scalable, and reliable IT infrastructure. You’ll oversee IT security, service desk, end-user computing, and critical public safety communications systems, while driving innovation and ensuring alignment with the city’s mission to serve its community effectively.

This is an impactful opportunity to modernize IT operations, enhance security posture, and lead a dedicated team in supporting both internal stakeholders and essential public services.

Key Responsibilities

• Lead, mentor, and manage IT infrastructure, security, service desk, and end-user computing teams, fostering high performance and collaboration.
• Oversee daily operations of IT systems, ensuring availability, scalability, security, and compliance.
• Develop and implement strategic and operational plans for IT infrastructure, broadband, and security to support business and community goals.
• Direct the design, deployment, and maintenance of networks, servers, storage systems, desktops, cloud environments, and public safety communication systems.
• Develop and enforce policies, procedures, and documentation aligned with regulatory and industry best practices.
• Establish, monitor, and report on the city’s security posture, including incident response and disaster recovery readiness.
• Collaborate with executive leadership and cross-functional teams to evaluate technology needs and deliver innovative, efficient solutions.
• Manage vendor relationships, negotiate contracts, and ensure adherence to service-level agreements.
• Deliver IT projects on time and within budget while meeting internal service level targets.
• Monitor emerging technologies, assess their applicability, and recommend improvements to infrastructure and operations.
• Represent IT in presentations to leadership, committees, and the public, providing clear guidance on policies, technology decisions, and security implications.
  
  

Education & Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related field.
• At least 8 years of progressively responsible experience in IT infrastructure, covering areas such as networks, servers, storage, virtualization, cloud, and security, with at least 2 years in a supervisory capacity.
• Strong knowledge of information security principles, risk assessment, incident response, and regulatory compliance.
• Familiarity with industry frameworks like ISO 27001, NIST, or GDPR.
• Ability to effectively manage budgets, contracts, and personnel matters.
  
  

Preferred Experience

• Professional certifications: ITIL, CCNA/CCNP, MCSE, CISSP, CISM, or CISA.
• Prior experience managing service desk and/or end-user support operations.
• Experience with public safety communications systems (police/fire).
• Background in managing external IT service providers and contracts.
• Experience working in the public sector or local government.
  
  

Why

Preferred Experience

• Professional certifications: ITIL, CCNA/CCNP, MCSE, CISSP, CISM, or CISA.
• Prior experience managing service desk and/or end-user support operations.
• Experience with public safety communications systems (police/fire).
• Background in managing external IT service providers and contracts.
• Experience working in the public sector or local government.
  
  

Why Us

• Opportunity to lead a critical IT function in support of essential city services and community needs.
• Exposure to a broad range of technologies, from broadband and cloud to public safety systems.
• Collaborative culture with a focus on innovation, service, and continuous improvement.
  
  

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

Us

• Opportunity to lead a critical IT function in support of essential city services and community needs.
• Exposure to a broad range of technologies, from broadband and cloud to public safety systems.
• Collaborative culture with a focus on innovation, service, and continuous improvement.
  
  

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.