Director, Human Resources Operations - HR Connect

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

HR Connect is the front door to Human Resources for Mayo Clinic. Are you interested in overseeing HR's contact center for nearly 83,000 employees and external employment-related inquiries? We are seeking a Director of Operations to oversee the vision, strategy and day-to-day operations in partnership with HR Connect leadership. HR Connect services 255,000+ inquiries (e.g. calls, emails and chat feature) annually with the help of approximately 55 live agents and HR representatives. This contact center leader will have experience in delivering service excellence and have the ability to navigate in a technology-enabled environment and drive partnerships. The preferred candidate will have a proven track record working with multidisciplinary teams, and demonstrated ability to vision, design, plan and implement generative AI and automation solutions to enable a transformative HR experience.

Responsible to establish, lead and sustain HR by executing the vision and strategic direction for their assigned HR services in support of Mayo Clinic’s overall vision and strategic goals. The Director is accountable for an operational dashboard or set of metrics, with the goal to achieve top decline performance vs. external benchmarks. Partners with senior leaders to drive innovation, challenge the status quo and implement cutting edge solutions and programs to advance strategic priorities. Responsible for facilitating and executing of HR priorities and the strategic plan, program implementations, resource allocation, ensuring deliverables are met and outcome measures are achieved. The Director of Operations will lead while leveraging core HR knowledge and expanding their service specific knowledge for their assigned role. Strong collaboration and alignment across all HR is required by ensuring proactive, ongoing communication and approach with positive internal customer relations, keeping ‘One HR’ in mind. Responsible for establishing and maintaining strong customer relationships with internal and external partners is expected. The Director of Operations manages individuals and/or teams, directly or indirectly. Optimizes the team and operational performance within the HR services to align with the organizational vision, strategy, values and external environment. The Director of Operations demonstrates agility and be able to quickly adapt or evolve in response to changing circumstances, breaking down barriers in the workplace to meet changing business needs, advancements, or technologies that are essential for any agile team. Monitors the performance of vendors, ensuring effective outcomes and delivery on contractual agreements.

Qualifications

Bachelor’s degree with five years of relevant professional experience required. Career experience must include demonstrated human resources knowledge, leadership and management capabilities, and ability to work collaboratively with others as part of an integrated team. Excellent interpersonal relationships with HR colleagues, leaders, employees, and team members. Experience must include demonstrated agility in thinking and delivering/execution of work and strategic priorities. Strong critical and systematic thinking skills are required. Master’s degree and relevant certifications preferred. Strong communication, empathic capabilities, coaching, facilitation, relationship building, team building, organization and critical thinking skills are preferred. Previous people management experience, including performance management and development is preferred.

Exemption Status

Exempt

Compensation Detail

$134,888 - $195,624 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, business hours. This position is hybrid, with on-site presence up to 3 days per week based on business need. Rochester is the preferred location for this role. Jacksonville or Phoenix will also be considered.

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Jessica Gartner