Director Client Services

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Services

What does a successful Client Service Director for ISO Partner Solutions do at Fiserv?

The Client Service Director for Independent Sales Organization (ISO) Partner Solutions holds a pivotal role in shaping and executing strategies to ensure ISO partners receive outstanding service, tailored solutions, and expert consultation. This role encompasses oversight of Full-Service Providers (FSPs), Wholesale clients, Retail clients and PFACs.

As the leader of a dedicated team of Client Service Advisors (CSAs), you will drive day-to-day portfolio management and consulting initiatives. Your leadership will focus on fostering client growth, enhancing the client experience, and delivering exceptional value at every touchpoint.

What You Will Do

• Develop and execute strategies to deliver high-touch service and tailored consultation to ISO partners, fostering strong relationships and client satisfaction.
• Lead, mentor, and manage a team of Client Service Advisors (CSAs), driving performance excellence and professional growth.
• Oversee the delivery of portfolio management and solution consulting services, ensuring alignment with client needs and business objectives.
• Continuously refine standard operating procedures to drive operational efficiency and optimize service delivery.
• Respond to client inquiries and resolve escalations with a proactive and solutions-focused approach.
• Identify and direct client education initiatives to address training needs, strengthen engagement, and promote service adoption.
• Partner with internal Shared Services teams to enhance service delivery processes and achieve greater efficiencies.
• Act as a key leadership contact for ISO Partner Solutions, serving as a trusted advisor to the broader ISO base and within the Fiserv leadership team.
  
  

What You Will Need To Have

• Bachelor's degree in a relevant field or equivalent military experience.
• 10+ years of experience in client service management within the financial technology industry.
• 5+ years of demonstrated expertise in leading and fostering the growth of high-performing professional client service teams.
• Proven history of client-centric leadership, consistently driving client growth and ensuring satisfaction through strategic focus and engagement.
• Excellent problem-solving and analytical skills backed by measurable results.
  
  

What Would Be Great To Have

• 5+ years of experience in portfolio management and solution consulting.
• Familiarity with ISO partners, including Full-Service Providers, Wholesale clients, and Retail clients.
• Proven ability to deliver innovative solutions and drive measurable process improvements.
  
  

Important Info About This Role

• We’re better together. This role is fully on-site.
• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks.
  
  

Perks At Work

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
  
  

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.