Digital Product Manager

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview

We’re looking for a digital product manager who excels at customer-centric product design and has a knack for rallying teams of engineers and designers to build and deliver simple experiences that make it easy for Patelco members to manage their financial life.

As part of the Digital Delivery organization, the Digital Product Manager is responsible for translating our high-level strategic vision for online banking into a customer-centric product roadmap and lead its execution.

Responsibilities

• Own, iterate, and execute the vision, strategy, and roadmap for online banking features to ensure features meet customer needs and keep our online banking services competitive
• Define end-to-end customer experiences, drive requirements, build and manage roadmaps and backlogs, and prioritize the work
• Lead development of new features from concept to launch through the entire digital development life cycle – from research to ideation and prototyping to measuring and iterating
• Work with a cross-functional team of designers, developers, and external partners to enhance our online and mobile products.
• Test and learn through customer research, production tests, and performance analysis to evolve our products and define rollout strategies
• Lead research, testing, metrics analysis, data insights and experimentation to inform decisions
• Partner with key internal stakeholders and external vendor partners to translate business strategies into digital features that delight our customers
• Understand customer pain points, assist in defining solutions and bring them to life
• Keep abreast of emerging technologies/AI, fintech innovations and digital banking trends to inform product direction and strategy
• Intake releases from vendors, effectively communicate upcoming changes to both members and internal teams and ensure a seamless and coordinated launch
• Lead content audits from online banking platforms to ensure accuracy and relevance
  
  
  

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Math, Human-Center Design or equivalent field preferred.
• 5+ years of experience in digital product management
• 3+ years managing consumer-facing mobile products (apps and mobile web)
• Financial services experience strongly preferred
• Experience using Google Analytics
• Strong understanding and working experience utilizing design-thinking best practices– empathy, requirements definition, ideation, prototyping, and testing to deliver digital products and experiences
  
  
  

Target Base Pay

$100,966-$126,211 per year

Compensation At Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities
  
  
  

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement
  
  
  

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
  
  
  

Personal Development:

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work
  
  
  

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans



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