Desktop Support EUC L1

Iron Systems, Inc


Date: 16 hours ago
City: West Palm Beach, FL
Contract type: Full time
Minimum Experience 1-3 Years Of Field Services Technician

As an on-site Support Technician, experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to:

Provide Customer Facing End-user Support That Includes

  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, configuration changes, or software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

  • Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
  • Configuration of phones using SOP and Phones movement.
  • Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
  • Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.
  • Coordination with local vendor for ISP, OEM, channel Supplier and different teams

Desired Qualifications:

  • BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:

  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • Ability to install software for and troubleshoot a wide range of applications.
  • Analytical thinking and problem-solving ability.
  • CompTIA A+ certification or equivalent certification
  • Flexible for travelling to remote sites or clusters
  • Provide assistance for network-related issues
  • Should be able to lift weight up to 30 lbs at waist level
  • Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.

Coordination with local vendor for ISP, OEM, channel Supplier and different teams

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Director of Customer Experience

Related Companies, West Palm Beach, FL
2 weeks ago
ResponsibilitiesThe Related Ross Director of Customer Experience oversees brand delivery across all Related Ross properties. This role ensures all staff members demonstrate consistent brand behavior across every customer-facing environment and experience including commercial office, retail, residential, hospitality and public spaces. They also ensure all program activations are executed in alignment with the brand. In order to achieve a successful program...

Photographer/Videographer

Argon Agency, West Palm Beach, FL
3 weeks ago
Benefits:Competitive salaryFlexible schedulePaid time offWellness resourcesJob SummaryThis role brainstorms, coordinates and edits all photography, videography, production, and printing processes. The Videographer/Photographer/Editor will shoot, edit, convert and upload content to appropriate folders. The Videographer/Photographer/Editor will also assist with writing titles, descriptions, closed captioning and tags for photos and videos from time to time.ResponsibilitiesAnalyze client's onboarding documents and informationOrganize shard multimedia folders...

Benefits Specialist

Mothership, West Palm Beach, FL
3 weeks ago
Job Title: Benefits Specialist/Customer Service (Benefits/HR)Location: West Palm Beach, FloridaPay: up to 30 per hour DOECategory: Customer Services/HR/BenefitsPosition OverviewOur client, a Global Financial Services company is seeking a detail oriented Benefits Specialist with a focus on customer service. In this role, you will be instrumental in managing employee participation in various benefit programs, including health insurance, ancillary benefits, and other...