Desktop Support Engineer

At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.

About The Team

The Professional Services organization is an integral part of the overall strategy of XTIUM. Its purpose is to grow profitable PS revenue with valued, scalable services while supporting the growth and health of our managed services. PS is committed to providing great service to our clients and to be seen by them as a trusted advisor.

About The Role

Job Title: Desktop Support Engineer

Location: Queens, NY

Salary: $50,000

The Client Onsite Engineer is responsible for managing and maintaining the organization's desktop infrastructure, including hardware, software, and peripherals. They will provide technical support to end users, troubleshoot and resolve desktop-related issues, and ensure the smooth operation of desktop systems. The Client Onsite Engineer will also be involved in the deployment and configuration of new desktops and software, as well as the implementation of security measures.

Job Responsibilities

• Creating/disabling accounts for new/former staff members, making sure they have access to their email and are assigned the correct groups.
• Create accounts in Active Directory, Google, Adobe, and other services like the emergency alert and set up IDs and badges for staff and visitors.
• Resetting passwords, adjusting permissions for staff, resolving issues of compromised accounts.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Provide technical support to end users, both remotely and in person, to resolve desktop-related issues.
• Troubleshoot and resolve hardware and software problems, including diagnosing and repairing hardware failures.
• Collaborate with other IT teams to ensure the integration and compatibility of desktop systems with other infrastructure components.
• Assist in the deployment and configuration of new desktops, including imaging, software installation, and user profile setup.
• Implement and enforce security measures, such as antivirus software, encryption, and access controls, to protect desktop systems and data.
• Monitor and maintain desktop performance, including system updates, patches, and optimizations.
• Create and maintain documentation related to desktop infrastructure, including standard operating procedures and user guides.
• Troubleshoot issues relating to the following devices: firewall, switches, access points, cabling, windows servers, virtual machines(Hyper-V), access control(door locks and key fobs), copiers, staff devices(laptops, phones, printers, smartboards, other peripherals), managed student chrome books, 3D printer.
• Stay up to date with emerging technologies and industry trends related to desktop engineering.
  
  

Job Qualifications

• Knowledge of networking concepts and protocols.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• A team player who values collaboration, knowledge sharing, and continuous learning.
• Strong knowledge of desktop hardware, operating systems (Windows and Mac), and software applications.
• Experience with software deployment
• Familiarity with Microsoft Teams, MS Office and Plug-ins, and Adobe Acrobat DC.
• Knowledgeable in AV / Video conferencing systems and support
  
  

XTIUM is an equal opportunity employer.