Department of Tax and Collections Division Manager – Customer Experience & Fiscal Services

Location: San Jose, California

Application Deadline: Friday, November 14, 2025

Are you a strategic, people-centered leader ready to make a meaningful impact in public service and fiscal operations? The Department of Tax and Collections (DTAC) is seeking an experienced and forward-thinking executive to serve as the Division Manager of Customer Experience & Fiscal Services—a high-visibility role that shapes how the County of Santa Clara engages with its residents.

About the Role: Your Impact and Influence

In this executive-level position, you will oversee two essential divisions: Customer Experience, where you’ll ensure every public interaction reflects DTAC’s values of clarity, compassion, and service excellence; and Fiscal Services, where you’ll lead critical revenue programs that support schools, special districts, and essential public services.

This Role Is For a Leader Who Can

• Elevate the Customer Experience: Lead high-volume operations—including the call center, email, and public correspondence—ensuring every touchpoint is responsive and service-focused.
• Ensure Operational Excellence: Oversee complex accounting functions and ensure compliance with County policies and regulations, including programs like property tax and medical collections.
• Drive Strategic Alignment: Collaborate with leadership to align operations with departmental goals, using data and performance metrics to guide decisions.
• Lead with Integrity and Compassion: Foster a high-performing, mission-driven team culture rooted in accountability, innovation, and public trust.
  
  

Opportunities for Leadership and Impact

This is a unique opportunity to lead with purpose and improve how the County serves its residents. As Division Manager, you will enhance public engagement by standardizing communications and implementing service improvements that reflect community needs. You’ll also introduce tools and strategies that streamline operations, improve reporting, and support data-informed decision-making. As a visible leader, you’ll help build community trust by ensuring services are accessible, equitable, and responsive.

Ideal Candidate

The ideal candidate is a strategic, solutions-driven leader with expertise in customer service and public sector finance. They understand the broader impact of fiscal decisions on community services and excel at translating complex financial data into clear, accessible communication. Organized and collaborative, they are experienced in leading cross-functional teams, managing change, and driving innovation. Politically savvy and adaptable, they foster accountability, equity, and public trust—embodying DTAC’s core values of compassion, integrity, and service excellence.

Why Join DTAC?

As part of the County’s Finance Agency, DTAC is committed to service excellence, fiscal responsibility, and community impact. Joining DTAC means being part of a team that values integrity, innovation, and making a difference for residents, schools, and public agencies across Santa Clara County.

Exceptional Benefits. Meaningful Impact.

At the County of Santa Clara, we invest in our people. Our comprehensive benefits package supports your health, financial security, work-life balance, and professional growth. Employees receive a generous pension through CalPERS, County-paid medical, dental, and vision insurance, and robust leave benefits including annual leave, paid holidays, and an annual leave cash-out program. Additional perks include life and disability insurance, relocation assistance, tuition reimbursement, professional development opportunities, public transit benefits, and access to wellness and employee assistance programs.

Applications must be received by Friday, November 14, 2025.

For questions, please contact Kendra Conrad at [email protected].

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