Data Support Assistant: Meals On Wheels

Description

Why Volunteers of America

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

• The Meals on Wheels Data Support Assistant is responsible for program support functions including but
  
  

not limited to; daily route sheet management, data entry, reporting, record-keeping, systems management,

and providing administrative support to the Meal on Wheels Department and the Aging & Nutrition

Services Division.

Essential Duties And Responsibilities

• Build and maintain professional, trusting relationships with
  
  

coworkers, management, program participants, volunteers,

and the public.

• Prepare and manage daily route sheets, meal schedules, changeovers, and reschedules,
  
  

ensuring accurate distribution of emergency food boxes, breakfast boxes, weekend,

holiday, and pantry boxes.

• Maintain and update designated databases (ServTracker), including meal schedules,
  
  

service units, holds/suspensions, and off-perms, while ensuring all system tasks are

completed accurately.

• Distribute route sheets, meal preparation forecasts, and relevant information to
  
  

departments, coworkers, and management.

• Assist in maintaining program data, including status reports, logs, waiting lists, and other
  
  

records, as directed by the Program Manager or Director(s).

• Provide ServTracker data support for the Meals on Wheels Program.
• Ensure accurate and up-to-date database management to support internal and external
  
  

reporting needs.

• Serve as a backup to monitor and update the "Change of Conditions" section in
  
  

ServTracker, ensuring timely and precise updates.

• Serve as backup to assist with data entry in the State Unit Data System (SUDs), including
  
  

service unit and client updates.

• Collaborate with the Program Manager to finalize monthly routing for new and relocated
  
  

clients, optimizing delivery efficiency.

• Support reporting, data input, and other administrative tasks as required by the Program
  
  

Manager.

• Work closely with the Senior Data Support Specialist to align data management practices
  
  

and support monthly reporting.

• Maintain confidentiality of all program participant information.
• Perform additional duties as assigned. COMPETENCIES
• Models core culture attributes of Volunteers of America – Colorado Branch that includes “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues HHS (Hungry, Humble, and People Smart)
  
  

SUPERVISORY RESPONSIBILITIES

• N/A
  
  

Working Conditions And Physical Requirements

• While performing the duties of this position the employee is regularly required to talk or hear.
• An extended period at a desk is required.
• The noise level is low to high depending on program activities.
  
  

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full Time
  
  

Monday – Friday 8:00am- 4:30pm and some designated holidays and or Saturdays.

• Availability to work from home up to 8 hours per week (on an approval basis).
  
  

LOCATION

• 4915 East 52nd Avenue Commerce City, CO 80022
  
  

SALARY: $19.00-$21.00/hourly non exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS STRONGLY ENCOURAGED TO APPLY

Requirements

MINIMUM QUALIFICATIONS OF POSITION

• Associate degree or equivalent relevant experience.
• Two years of experience in an office or administrative environment.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Strong organizational and time-management skills.
• Effective oral and written communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy in all interactions.
• Ability to work independently while also contributing as a team member.
• Valid Colorado driver’s license, reliable transportation, and proof of insurance.
• Ability to sit for extended periods and work in a variable noise-level environment.
  
  

Preferred Qualifications Of Position

• Keyboarding skills of 40 W.P.M.
• Ability to work with diverse issues, sensitive to senior issues and concerns.
  
  

Knowledge And Skills

• Good organizational skills.
• Strong oral and communication skills.
• Poise and diplomacy when in contact with partnered agencies, clients, donors, other service providers and all regulatory agencies and funding sources.
• Clear understanding and respect for maintaining client confidentiality.
• Ability to work independently, exercise good judgment, and participate as a member of an interdisciplinary team.
• Ability to work autonomously, demonstrate sound judgment, and actively contribute as a member of the Meals on Wheels team.
  
  

COMPETENCIES

• Models core culture attributes of Volunteers of America – Colorado Branch that includes “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues HHS (Hungry, Humble, and People Smart)
  
  

Salary Description

19-21/hr