Data Management Digital Call Center Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank’s Business, Insights, and Performance organization has an opportunity for a Data Analyst to support Operations and Digital Customer Contact. Responsible for working on big data/analytics projects that gather and integrate large volumes of data from multiple data sources, performs in depth analysis, and interprets data allowing internal reporting partners to translate results into functional reports and dashboards. Collaborates with various partners and teams to identify and execute on business requirements, present data in a clear and concise manner to support reporting teams and business line partners to make data driven decisions. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

Strong background and experience in big data - transformation, automation, creating conformed layers and master reporting tables.

This role does not support a visa sponsorship. The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the following locations:

• Irving, TX
• Cincinnati, OH
• Saint Paul, MN
• Gresham, OR
• Saint Louis, MO
• Charlotte, NC
• Tempe, AZ
• Oshkosh, WI
• Owensboro, KY
  
  
  

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to seven years of data analysis experience
  
  
  

Preferred Skills/Experience

• Proficient in SQL/SAS for querying data and data manipulation/transformation
• Proficient in SSIS, SSRS, and source code control (i.e. TFS or GIT)
• Proficient with Microsoft Office; Excel, Word, PowerPoint, Access
  
  
  

Understanding of the pros and cons of basic Data Architecture and ETL concepts

• Experience with Call Center, Contact Center, and Digital Channel datasets and data connections
• Power BI experience preferred, but not required
• Ability to work with risk, compliance, and regulatory agencies - both internal and external
• Excellent analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
• Curious mindset with ability to reverse engineer issues to determine root cause
• Demonstrated project management skills, with ability to manage multiple tasks/projects and deadlines simultaneously with limited direction
• Demonstrated ability to work effectively and collaboratively with customers and team members across multiple locations.
• Demonstrated comfort with an agile development environment
• Effective interpersonal, verbal and written communication skills
• Working knowledge of corporate banking and its general structure, banking operations, product life-cycles, and performance management systems preferred
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 - $136,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.