Data Analyst

Responsibilities

• CRM data management and maintenance:
• Provide support for all CRM activities and CRM-related initiatives including overall tool maintenance, data maintenance, ensuring data integrity, reporting of data, etc.
• Review new marketing data on a regular basis to ensure standardization and data integrity.
• Assist with data management and integration functions for other marketing technology tools (such as Foundation, Alumni Database, Concep).
• Champion policies and procedures for system implementation, maintenance and use.
• Continually monitor and analyze system performance and make recommendations for improvement.
• Work closely with CRM and other system service providers to ensure database integrity and process improvements.
• Participate in and apply knowledge gained from user group events.
• Support client relationship management by overseeing the integration of various contact lists including clients, prospects and referral sources; ensure that all necessary relationship data is captured and accessible.
• Collaboration:
• Work closely with cross-functional teams, including marketing systems administrator, Competitive Intelligence, Digital Marketing and Business Development team members to optimize usage of CRM among the firm’s marketing technology tools.
• Work with IT on any new updates or integrations and tools for monitoring the health and performance of marketing technology.
• Participate in collaborations with other departments to integrate and share data.
• Proactively engage in user support and training of new users, including (eventually) attorneys.
• Reporting and other tasks:
• Monitor data quality within the firm’s CRM to ensure the data is current, accurate and complete according to vendor’s best practices.
• Configure and monitor the setup of users, variables/fields and metadata used to capture data and execute on marketing automation needs.
• Monitor system usage and performance, identifying any technical issues and participating in their resolution.
• Proactively engage in delivery of reports and analysis using data maintained in technology tools.
• Facilitate the use of CRM data in developing mailing lists, tracking activities and identifying business development opportunities.
  

Requirements

• Bachelor's Degree in a related field and a minimum of 5 years of experience in law firm knowledge management or marketing technology.
• Experience with law firm CRM systems; familiarity with Intapp DealCloud is preferred.
• Experience with law firm experience management systems.
  
  

About Us

BakerHostetler is recognized as one of the leading law firms in the country. With nearly 1,000 attorneys across 17 offices coast to coast, BakerHostetler is a great place to work for those who seek professional and personal growth in a collaborative environment. We deliver the highest quality counsel to our clients, who include many of the nation’s largest and most well-known companies. BakerHostetler’s values have remained unchanged since our founding more than 100 years ago: dedication to the law, commitment to the highest standard of client service, continuous development of our people and active participation in the communities in which we work and live.

BakerHostetler offers a comprehensive and competitive benefit program. Specific information is provided during the interview process.

• Competitive Salaries
• Performance Bonus Program
• Generous Time Off
• Generous Retirement Program including 401(k) Plan
• Group Health, Dental and Vision Insurance
• BHealthy Wellness Program
• Life Insurance
• Voluntary Accident Insurance – Self and Family
• Short and Long-Term Disability
• Pre-Tax Benefit Programs