Customs Operations Analyst

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

Summary

We are currently seeking a Customs Operations Analyst to join our team in Racine, WI. In this role, you will play a critical part in supporting logistics operations while collaborating closely with our trade compliance team. You will ensure the timely and accurate movement of CNH import and export shipments by gathering, verifying, and managing essential documentation.

The Customs Operations Analyst will also address and resolve operational issues that go beyond the scope of the logistics and trade compliance teams. Acting as a key liaison between these teams, you will support smooth and compliant shipment flows. Additionally, you will review KPIs, work proactively to meet and improve performance targets, and maintain SOPs related to managing documentation processes.

Responsibilities

Responsibilities include but are not limited to:

• Gather, review, and maintain accurate import and export documentation to support logistics and trade compliance requirements, ensuring records are well-organized and accessible for internal reviews and audits.
• Support broker request tickets and work to resolve in-transit issues quickly and effectively, ensuring minimal delays and accurate clearance.
• Act as a key contact for customs brokers, logistics partners, and internal stakeholders.
• Investigate, resolve, and communicate operational issues affecting logistics flows, collaborating with logistics and trade compliance teams to identify and implement effective solutions.
• Support logistics in maintaining timely and compliant shipments, coordinating with other departments to streamline processes.
• Maintain and update standard operating procedures (SOPs) for documentation management processes to ensure consistent and compliant practices.
• Stay updated on logistics processes and work closely with trade compliance to ensure any regulatory updates are communicated effectively to relevant teams.
• Track and support post-entry processes, such as corrections and duty refunds, in coordination with the trade compliance team.
• The annual salary for this role is $63,000 - $92,400 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
  
  
  

Qualifications

The qualified candidate will have:

Bachelor’s degree with (3) years’ experience or High School Diploma with at least seven (7) years of customs operations, import/export regulations, or logistics.

The ideal candidate will have:

Proficiency in Microsoft office suite of tools (Excel, PowerPoint, and Word) and SharePoint. Experience with Power BI or ERP systems (such as SAP or Oracle) is a plus.

Strong organizational skills with high attention to detail and the ability to prioritize in a fast-paced environment.

Knowledge of U.S. Customs regulations, HTS classification, incoterms, and trade documentation.

Previous experience in data entry preferably in Customs Entry or Supply Chain.

Experience working with customs brokers, freight forwarders, and/or government agencies such as CBP and USDA is a plus.

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at [email protected].

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.