Customer Support Trainer

Key Responsibilities

The Customer Support Trainer:

• Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.
• Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
• Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
• Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
• Ensure that training content is kept up to date based on client feedback
  
  

Role Requirements

• This is an onsite in San Antonio, TX
• Must be flexible to work any shift between 6:00 am – 12:00 am CT including weekends and holidays
• The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
  
  

Basic Qualifications

• Minimum of 2 years of customer support experience
• Minimum of 1 year of training experience
  
  

Preferred Qualifications

• Experience working within training role
• Excellent communication and interpersonal skills
• Strong organizational and administrative skills
• Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information
  
  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $54,900 to $131,300

Colorado $54,900 to $113,400

District of Columbia $58,400 to $120,800

Illinois $50,800 to $113,400

Minnesota $54,900 to $113,400

Maryland $54,900 to $113,400

San Antonio, TX

Requesting an Accommodation

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For details, view a copy of the Accenture Equal Opportunity Statement

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