Customer Support Technician

About Curve Dental

Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.

Beyond the day to day business we are committed to building a work environment where diversity, equity and inclusion is the focal point. We value our team's individual and combined success, and we have fun along the way!

Job Summary

We are looking for more Technical Support superstars who are passionate about software, computers, Star Wars, helping people, and being a hero multiple times every day. Our technicians are lifesavers to our customers, shepherds, if you will, leading them to peace and stability. We value technicians who can contribute positively to our culture and teach us things we didn't know before.

Does this sound like a description of you? Read on, my friend...

Things we're looking for in terms of more specific skill-sets and experience:

• At least a high school diploma (or equivalent)
• At least one year of customer service experience in a call center environment
• Experience working in a dental practice is highly preferred, but if you have experience using/supporting an accounting/billing application, that's just as golden
• Excellent verbal soft skills, and ability to assist all customers with their requests
• Strong working knowledge of hardware, networks, and other generally techy stuff
  
  

Things You'll Do As Part Of Team Superstar

• Handle customer inbound tickets, calls and emails as needed using excellent verbal and written communication skills
• Contribute to our knowledgebase
• Provide assistance across all departments
• Complete other customer service related projects as assigned
• Inject a good measure of fun into the team every day
• Other duties as assigned