Customer Support Specialist

Summary Of Work

As a Customer Support Specialist in the Customer Support section, you will be a part of a development driven team environment. We are a primary source of contact for taxpayers and duties include:

• Assisting in a rotation of the front desk reception area and helping taxpayers, whether by phone, mail, email or walk-in assistance.
• We are often the first point of contact for new businesses.
• We provide primary customer assistance on our online portal, TAP, assisting employers with questions relating to Income Tax Withholding, and review and approve applications from North Dakota Sales and Use, and Withholding tax accounts.
• We are responsible for processing mail that is returned as undelivered from the post office, assisting taxpayers with requests, determining the appropriate action for changes based on a request, and approving sales tax refund requests for Canadian residents.
• As part of our ultimate goal as a section, we assist with special projects such as outbound courtesy calls to taxpayers who have a delinquent return to file and participation in compliance projects as time allows.
  
  

Hiring Range and Working Hours: The hiring salary for this position will be $3400-$3800 per month. This position is eligible for some telework on a rotating basis after the completion of training.

Minimum Qualifications

Requires a high school diploma or GED and two years of related work experience. Qualifying work experience would normally include analyzing received information, determining available solutions, and assisting or directing customers in completing necessary steps to resolve issues or satisfy inquiries.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Applications will only be accepted online through the ND PeopleSoft System.

In addition to the online application, applicants should upload a resume, a cover letter and three professional references. Application materials must be received by 11:59 PM on the closing date.

The Tax Department does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if the Human Resource Division is unable to determine that you meet the minimum qualifications.

Applicants who experience technical difficulties during the application process should contact [email protected] or 701-328-3290.

For more information or if you need an accommodation, please contact Casey Goodhouse, Human Resource Director at 701-328-3407 or [email protected] or 800-366-6888 (TTY Relay North Dakota).

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.