Customer Support Representative
ELGi North America
Date: 3 weeks ago
City: Charlotte, NC
Contract type: Full time
About Us
Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being "Always Better" for our customers, employees, investors, suppliers, distributors, and societies serves as the backbone for our aspiration to be the preferred compressed air partner.
Established in 2012, ELGi North America provides compressed air solutions to a variety of markets and applications throughout North America. We believe the U.S. will be a critical driver in our growth ambitions and are aggressively investing in establishing our market capabilities, expanding distribution, and building customer trust. As we approach our business goals, we aim to become the employer of choice.
About The Opportunity
The Customer Support Representative is responsible for ensuring customers' orders are processed, fulfilled, and invoiced in an accurate and timely manner.
As Customer Support Representative, You Will
The Customer Support Representative role may be a match for you if you have the following qualifications:
Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being "Always Better" for our customers, employees, investors, suppliers, distributors, and societies serves as the backbone for our aspiration to be the preferred compressed air partner.
Established in 2012, ELGi North America provides compressed air solutions to a variety of markets and applications throughout North America. We believe the U.S. will be a critical driver in our growth ambitions and are aggressively investing in establishing our market capabilities, expanding distribution, and building customer trust. As we approach our business goals, we aim to become the employer of choice.
About The Opportunity
The Customer Support Representative is responsible for ensuring customers' orders are processed, fulfilled, and invoiced in an accurate and timely manner.
As Customer Support Representative, You Will
- Receive purchase orders from customers and enter orders into ERP for fulfillment
- Assign, and update promised dates for sales orders in the ERP system based on anticipated purchase order arrival dates
- Issue customer account credits utilizing the Credit and Discount Authorization Guide
- Generating and sending invoices to customer
- Coordinate replacements and returns for damaged or miss-shipped orders, and evaluate returned materials through the RMA process
- Assist customers with part identification utilizing the Product Manual library available on our Distributor Portal
- Respond to customer inquiries regarding equipment parts orders via phone and e-mail
- Other tasks needed or as assigned
The Customer Support Representative role may be a match for you if you have the following qualifications:
- High School Diploma or equivalent
- 2-5 years' relevant experience
- Proficiency with Microsoft Office Suite and ERP systems
- Strong sense of initiative
- Team-oriented with excellent interpersonal skills
- Ability to prioritize tasks and manage time effectively
- Effective written and oral communication skills
- Keen attention to detail
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