Customer Support Representative

Our goal is to create meaningful connections with customers across the Newark area! Are you ready to step into a dynamic role where your passion for helping others meets an exciting opportunity to grow? As a Customer Support Representative, you’ll work with customers, helping them navigate their needs and ensuring they leave with solutions tailored to their lifestyle.

Who We Are: The Galman Group’s mission is “Creating Great Places to Live.” With that goal in mind, we have become a leader in the Delaware Valley’s apartment industry. We own and manage more than 6,000 quality apartments and condominiums. Our team thrives in an environment of collaboration, enthusiasm, and growth, creating an unbeatable workplace culture.

This is more than just a customer support role—it’s an opportunity to make a real impact, build your sales skills, and join a team that values your contributions.

What a Day In This Role Looks Like

• Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
• Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
• Build rapport and trust with clients through open and transparent communication via phone and email.
• Use our CRM to manage client accounts and document client discussions with detail and clarity.
• Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program.
• Take and manage escalation calls with courtesy and professionalism.
• Work hand in hand with other supporting departments to ensure our client’s success in the program.
  
  

Qualifications And Requirements

• Education: High school diploma or equivalent required.
• Experience: Previous experience in customer service, sales, or a related field is a plus but not required.
• Strong interpersonal and communication skills.
• Ability to build rapport and connect with customers in person.
• Problem-solving mindset with a focus on delivering solutions.
• Comfortable working in a fast-paced, team-oriented environment.
  
  

What We Offer

• Competitive Pay + Bonuses: Your hard work and sales contributions don’t go unnoticed.
• Supportive Team Culture: Work alongside a team that values collaboration, positivity, and success.
• Career Growth Opportunities: Clear advancement paths into leadership and beyond.
• In-Depth Training: We provide all the tools and knowledge to help you thrive in this role.
• A Fun, Dynamic Environment: No two days are the same, and your energy will always be matched!
  
  

Why This Role Matters: In today’s world, staying connected is more important than ever. As a Customer Support Representative, you’ll help customers find solutions that keep them connected to what matters most—all while growing your own career in the process.

The Fine Print

• This is a fully remote role where you’ll work from home.
• No prior experience is required—we value energy, enthusiasm, and a desire to learn!
  
  

Ready to Make a Difference? If you’re ready to join a team that combines great culture, rewarding work, and unlimited growth potential, we want to hear from you!

Job Type: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
  
  

Education

• High school or equivalent (Preferred)
  
  

Shift

• 8 hour shift
• Day shift
  
  

Work Location: Remote