Customer Support Assistant

Job Description

Job Description

We are seeking a **Customer Support Assistant** to join our Cleveland-based team. The ideal candidate is a detail-oriented professional with excellent communication skills and a proactive attitude. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide consistent support that reflects our company values.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems
• Track, document, and resolve client concerns with efficiency and professionalism
• Collaborate with team members and departments to resolve technical or service-related issues
• Maintain accurate records of interactions and solutions provided
• Identify recurring issues and suggest process improvements
• Assist with onboarding new clients and updating client information as needed
  
  

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)
• 1+ year of experience in a customer service or administrative support role
• Strong verbal and written communication skills
• Proficient in using customer support software and basic office applications
• Ability to multitask and remain calm under pressure
• Attention to detail and a high level of organization
  
  

Additional Information

Benefits

• Competitive salary based on experience
• Growth opportunities and internal training programs
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Supportive team environment with professional development initiatives