Customer Success Manager

Hi, we're CompanyCam.

We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don't let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

We're looking for a self-motivated, empathetic, problem-solving Customer Success Manager to join our team. Through strategic outreach, you'll use your top-notch communication skills to ensure customers successfully implement CompanyCam, adopt it across their company, and achieve their business goals.

The ideal candidate is obsessed with helping customers succeed. On a day-to-day basis, you will be responsible for educating existing customers on the ins and outs of CompanyCam in order to create a healthy book of business. You will serve as a trusted point of contact and proactively ensure clients' long-term needs are met across the customer lifecycle: onboarding, adoption, renewal, and expansion.

Location: Candidates must permanently and currently reside in Lincoln or Omaha, Nebraska, or the surrounding metro area. Employees are not required to work in the office on a regular cadence, but in-office attendance is encouraged.

What You'll Do

• Drive customer adoption and engagement by educating customers on CompanyCam's features, best practices, and new product updates.
• Serve as the current customer point of contact and ensure the client's long-term needs are met across the customer lifecycle.
• Proactively engage with customers to monitor and improve overall account health.
• Identify accounts at risk of churn and execute retention strategies.
• Assist in building training materials and resources for customers.
• Partner with customers who are approaching their renewal date to ensure contract renewal goes smoothly.
• Identify additional revenue opportunities within your book of business to create qualified leads for Account Managers.
  
  

What You'll Bring

• 1-2 years of previous experience working in a customer-facing role, preferably in a SaaS environment.
• A background that reflects building proactive, value-driven relationships with clients is preferred.
• A bachelor degree in Business Administration is preferred but not required.
• A customer-focused mindset with a passion for providing an amazing customer experience and helping clients achieve great things.
• Outstanding time management and organizational skills, with the ability to navigate and prioritize multiple customer engagements.
• Excellent communication and relationship-building skills, with the ability to understand customer needs and align solutions accordingly.
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
  
  

Benefits & Compensation

This is a salaried position at CompanyCam. The total on-target earnings (OTE) for this position is $62,200 - $67,200 annually. OTE figures are based on achieving performance targets. Actual earnings may vary depending on performance. We also offer meaningful equity and other benefits.

We pride ourselves on celebrating everyone. CompanyCam is an equal-opportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely than other applicants to apply for a job when they don't meet every single requirement. Even if your experience doesn't perfectly align, we encourage you to apply. We're interested in hiring passionate, hard-working people—not checking boxes.

For any accommodations or adjustments to complete the online application or to participate in the interview process, please email [email protected] and we'll respond to your email promptly. Do not include any medical or health information in your email.