Customer Service & Technical Support Specialist
Moore Solutions, Inc.
Date: 2 days ago
City: Port Saint Lucie, FL
Contract type: Full time
Benefits:
In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.
What you'll do:
Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.
What you'll do:
- Answer incoming phone calls with a helpful and professional demeanor.
- Manage and resolve support tickets efficiently.
- Add and update customer information within our CRM system.
- Help the production team by adding courses to our Learning Management System (LMS).
Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
- Strong IT skills and a solid technical acumen.
- CRM experience is a must.
- Extremely organized with a keen attention to detail.
- A quick learner who can synthesize information effectively.
- Maintain accurate records of customer interactions and support requests.
- Participate in team meetings and training sessions.
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