Customer Service Supervisor
Daiohs First Choice
Date: 2 weeks ago
City: Tempe, AZ
Contract type: Full time

Description
At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
We're currently seeking a Customer Service Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.
Why Join Us?
What You'll Be Doing – The Role
The Customer Service Supervisor is responsible for overseeing the day-to-day operations of the customer service team, ensuring that high quality support is provided to customers and that team members meet performance expectations. This role serves as a key point of contact between the customer service team and management, addressing escalated issues and fostering a positive and productive team environment.
Essential Duties/Responsibilities
Team Supervisor:
What you’ll bring – The Person:
At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
We're currently seeking a Customer Service Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.
Why Join Us?
- Be part of a trusted, established company
- Enjoy a supportive, team-oriented work culture
- Take pride in helping businesses stay fueled and focused
What You'll Be Doing – The Role
The Customer Service Supervisor is responsible for overseeing the day-to-day operations of the customer service team, ensuring that high quality support is provided to customers and that team members meet performance expectations. This role serves as a key point of contact between the customer service team and management, addressing escalated issues and fostering a positive and productive team environment.
Essential Duties/Responsibilities
Team Supervisor:
- Support customer service representatives, providing guidance and assistance as needed.
- Facilitate training and onboarding for new customer service representatives.
- Provide ongoing training in operating procedures including lock out/tag out.
- Monitor team performance
- Respond promptly to customer orders and inquiries via phone, email, and other communication channels
- Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
- Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
- Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
- Dispatches Service Technicians to respond to repair calls and coordinates service installations.
- Communicates sales leads to appropriate branch personnel.
- Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
- Solicits sales from customers during promotions.
- Complies with all Daiohs policies, including but not limited to those contained in the Company’s Employee Handbook.
- Support the collections process by contacting customers about overdue balances and coordinating payment arrangements.
- Maintain accounts receivable over sixty (60) days and attrition at five (5) percent or less.
- Processes payments to customer accounts accurately and timely.
- Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
- Keeps records of customer interactions, processes customer accounts, and files documents.
- Collaborates with the accounting team to prepare routine reports and maintain compliance with financial policies.
- Other duties and responsibilities as assigned.
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life insurance
- Paid vacation and sick time
- 9 paid holidays
What you’ll bring – The Person:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Strong computer skills.
- Excellent customer service skills.
- Strong analytical and analyzing skills.
- Supervision of office tasks
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