Customer Service Representative - Work from Home

About The Role

Role: Full time | Remote - Michigan residents

Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!

Pay Transparency

This position starts at $13 per hour.

What To Expect

As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.

Why apply

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities
  
  

You need

• Strong communication, interpersonal and organizational skills
• Computer skills (MS Office, web browsers, able to work in several programs at once)
• High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role)
• See Skills for Success below
  
  

Tasks

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
• Follow quality standards when handling communications
• Check subscriber plans to determine their benefits
• Gather, organize, manage and record claims, messages and other documents
• Perform other tasks as needed to support the team
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
  
  

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills For Success

Required Skills

• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training
  
  

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time (may change based on business needs)
• Must be able to stick to the schedule reliably
  
  

Nice to Have

• Call center experience
• Completion of a Customer Service Simulation test
• Able to complete a dental training course
  
  

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment
  
  

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video (https://insde.co/7i4q) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  
  

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
  
  

Benefits To Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
  
  

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy