Customer Service Representative - Voice

DELIVER EXCEPTIONAL SERVICE — ONE CONVERSATION AT A TIME!

Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team!

This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.

Key Responsibilities

• Handle customer calls with professionalism and a focus on solutions.
• Respond promptly to customer inquiries via phone or email.
• Follow up with customers to ensure resolution and satisfaction.
• Provide knowledgeable support for luxury products.
• Communicate and coordinate with internal departments to resolve customer issues.
• Identify and escalate priority issues when necessary.
• Collaborate using Slack and GSuite for smooth internal communication.
  
  

Requirements

• Proven customer support experience or experience as a client service representative is a plus.
• Excellent English communication skills, both written and verbal.
• Strong active listening skills and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Enthusiasm and passion for delivering excellent customer service.
• Familiarity with CRM systems, Slack, and GSuite is a plus.
• Willing to relocate to Boynton Beach FL if needed.
  
  

Terms

• Compensation: $40,000.00 - $50,000.00 per year.
• M-F, weekends off.
• Full Time (Dayshift).
• 5 Paid Vacation Days (after one year of employment).
• Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
• 401K (eligible after six months of employment).
• Access to Health Insurance with Company Contribution.
  
  

About Us

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?

• Job Stability: Over 35 years of market success, offering long-term security.
• Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
• Be part of a growing, innovative company in the fine jewelry industry.
• Competitive opportunities for skill development and career advancement.