Customer Service Representative - Hybrid Role

Description

About Us

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners—including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support to help our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships, and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies only talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what truly differentiates us is our culture of empowerment and our commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Are you ready to join a community of experts redefining the specialty insurance space?

Why AGIA?

AGIA Affinity (An entity of DOXA) is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans' organizations, and ensuring that our servicemembers have the coverage they need, when they need it, is at the heart of everything we do. For 66 years, we have sought to improve the lives of not only our client members but also our internal team members.

What Are the Benefits?

AGIA Offers

• Health benefits including medical, dental, and vision
• 401(k) with 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2%
• A prefunded optional FSA
• 100% company-paid Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability
• A $250 Wellness Benefit
• Our medical plan includes in-network provider coverage for mental health, reproductive health, chiropractic care, and massage therapy
  
  

Time Off

• 10 days of vacation in your first year, with one additional day earned each year thereafter.
• 13 paid holidays annually.
  
  

Position Summary

The Member Benefits Advisor is responsible for providing service to customers, including handling general inquiries, resolving concerns, and educating customers on the value of existing insurance and non-insurance products. This role positions the client brand as a key component of AGIA’s customer satisfaction and retention strategy.

Essential Job Functions

• Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
• Update and maintain customer billing and eligibility information in all required areas of the administrative system
• Process and fulfill customer requests in accordance with approved policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Cross-sell new products and services to our existing customer base
  
  

Pay: $18.00 hourly

Schedule: Monday–Friday, hours arranged with supervisor

Requirements

Education/Certification

• High school diploma or equivalent
  
  

Required Experience

• Two years of customer service experience, preferably in a high-volume call center
• Candidates with claims experience may be eligible for a Level II position upon successful completion of training (as applicable)
  
  

Required Knowledge

• Knowledge of customer service principles and practices
  
  

Preferred Qualifications

• A valid life and health license is a significant plus. Candidates who possess a current license may be compensated at a higher rate
  
  

Skills/Abilities

• Strong customer service skills
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently or as part of a team
• Attention to detail
• Ability to work in a fast-paced, changing environment
• Ability to maintain composure in stressful situations and manage or diffuse concerned customers
• Basic proficiency in MS Office
• Insurance license preferred
• Bi-lingual is a plus and may be compensated at a higher rate
  
  

Travel

• No domestic travel required
  
  

Work Schedule

• Regular call center schedule
• Training will be in-office
• First 90 days after Training will be in-office
• Hybrid schedule available after the first 90 days