Customer Service Representative- Aqua Quip

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

With over 65 years of experience and expertise, Aqua Quip, a front runner in the world of aquatic luxury and outdoor leisure, became a part of Leslie's family in January 2019. We've consistently been trailblazers, pushing the boundaries in installation, service, repair, and maintenance within the industry. Our unwavering passion revolves around delivering user-friendly, dependable water care products. These encompass a wide spectrum, ranging from pools and spas to BBQs, outdoor kitchens, hearth, saunas, and an extensive selection of backyard accessories.

Job Overview:

It's an exciting time to be with Aqua Quip. We are currently experiencing industry-leading growth and expansion. Aqua Quip is looking for additional team members to take us to the next level. A Customer Service Representative works to achieve high-level customer service by being the first point of contact for our internal and external customers. Key areas of focus are inbound and outbound calls, emails, scheduling, product knowledge, trouble shooting and POS sales.

Key Responsibilities:

• Inbound/Outbound Calls
• Scheduling
• Email communication with internal and external customers
• Assist walk-in customers
• Verify and confirm new spa orders
• Process spa warranty claims
• Daily audits
• Process e-store orders
• Close and invoice service orders
• Review open orders
• Process WSC parts
• General office cleaning
• Responsible for other assigned duties
  
  

ATTRIBUTES, SKILLS AND ABILITIES:

• Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.
• Critical Thinking/Accountability– Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions.
• Results Oriented– Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects.
• Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.
• Teamwork –The ability and desire to work within a group to drive success and achieve common goals.
  
  

Qualifications:

• High school diploma/GED
• Proficient in Microsoft Office and Outlook
• 1-3 years of telephone and customer service experience
• Must have an attention for detail
• Ability to work a multi-screen CRM is essential
• Must demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Customer service skills required
  
  

Benefits:

• Medical/Dental/Vision/401k with matching
• Paid Time Off and Sick Time
• Employee Discounts
• Advancement Opportunities
• Making a difference in our customers lives
  
  

Working Conditions:

• Work is performed in an indoor setting
• Must be physically able to lift and carry as least 10 lbs. when needed
  
  

Pay: $28.00 - $30.00 / hour

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