Customer Service Representative
Lee Health
Date: 17 hours ago
City: Fort Myers, FL
Salary:
$15.64
-
$18.75
per hour
Contract type: Full time
Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919
Department: Lee Health Medical Equipment Solutions
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Summary
At Lee Health, we know that exceptional care starts with exceptional support. As a Customer Service Representative in our Medical Equipment Solutions department, you will play a vital role behind the scenes, helping patients and families get the medical equipment they need when they need it.
This position is phone-based and focuses on processing incoming orders, scheduling deliveries, and ensuring patients feel supported from their very first call. You will work in a collaborative, cubicle-based team environment with leaders who value your growth, offer structured training, and celebrate your contributions.
What You Will Do
Manage incoming Manage incoming referrals through multiple platform
Provide support to patients, families, and providers for initial orders and refills.
Verify insurance guidelines
Schedule equipment deliveries and confirm invoice bill-outs.
Accurately handle data entry and order fulfillment using the Brightree operating system.
Function as an intake specialist, ensuring accuracy, efficiency, and patient-centered service.
Work closely with a supportive team in a structured, process-driven setting.
What We Are Looking For
Previous medical field experience is strongly preferred.
Customer service skills with the ability to manage a fast-paced workflow.
Familiarity with insurance guidelines and medical terminology.
Detail-oriented with strong organizational and data entry skills.
Bilingual (English & Spanish) candidates highly preferred.
Why Join Lee Health?
Purpose-Driven Work: Be part of a nonprofit health system committed to our Southwest Florida community.
Supportive Culture: Work in a team that values collaboration and celebrates individuality.
Career Development: Access training, advancement opportunities, and continuing education.
Comprehensive Benefits: Competitive pay, healthcare coverage, retirement plans, and wellness resources.
Join Lee Health, where your dedication behind the scenes helps deliver life-changing care to patients and families every day. Apply today and bring your skills to a team that is redefining what it means to care.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/orLess than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred
Additional Requirements
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Fort Myers
Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919
Department: Lee Health Medical Equipment Solutions
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Fort Myers
Department: Lee Health Medical Equipment Solutions
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Summary
At Lee Health, we know that exceptional care starts with exceptional support. As a Customer Service Representative in our Medical Equipment Solutions department, you will play a vital role behind the scenes, helping patients and families get the medical equipment they need when they need it.
This position is phone-based and focuses on processing incoming orders, scheduling deliveries, and ensuring patients feel supported from their very first call. You will work in a collaborative, cubicle-based team environment with leaders who value your growth, offer structured training, and celebrate your contributions.
What You Will Do
Manage incoming Manage incoming referrals through multiple platform
Provide support to patients, families, and providers for initial orders and refills.
Verify insurance guidelines
Schedule equipment deliveries and confirm invoice bill-outs.
Accurately handle data entry and order fulfillment using the Brightree operating system.
Function as an intake specialist, ensuring accuracy, efficiency, and patient-centered service.
Work closely with a supportive team in a structured, process-driven setting.
What We Are Looking For
Previous medical field experience is strongly preferred.
Customer service skills with the ability to manage a fast-paced workflow.
Familiarity with insurance guidelines and medical terminology.
Detail-oriented with strong organizational and data entry skills.
Bilingual (English & Spanish) candidates highly preferred.
Why Join Lee Health?
Purpose-Driven Work: Be part of a nonprofit health system committed to our Southwest Florida community.
Supportive Culture: Work in a team that values collaboration and celebrates individuality.
Career Development: Access training, advancement opportunities, and continuing education.
Comprehensive Benefits: Competitive pay, healthcare coverage, retirement plans, and wellness resources.
Join Lee Health, where your dedication behind the scenes helps deliver life-changing care to patients and families every day. Apply today and bring your skills to a team that is redefining what it means to care.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/orLess than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred
Additional Requirements
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Fort Myers
Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919
Department: Lee Health Medical Equipment Solutions
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Fort Myers
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