Customer Service Representative
MAHLE
Date: 2 hours ago
City: Murfreesboro, TN
Contract type: Full time
YOUR CONTRIBUTION
The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.
[email protected]
The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.
- Ability to effectively define root cause and corrective action plans.
- Analyze, submit, verify and communicate release requirements.
- SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
- Populate material master sales views.
- Create and maintain customer material information records.
- Create and maintain customer-specific work instructions.
- Create and maintain all Customer Support process instructions.
- Responsible for processing shipments and invoices.
- Track customer delivery performance.
- Review and maintain customer website information (as needed).
- Compare price list provided by Sales against pricing in the scheduling agreement.
- Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
- Assist with returnable dunnage issues.
- Process customer returns.
- Communicate freight scheduling with Shipping and organize and track expedited freight.
- Research and resolve accounts receivable issues (freight charges, returns, etc.).
- Resolve delivery performance differences with customer locations.
- Update customer portals, team measurables, and customer score cards as necessary.
- Other duties as assigned.
- Associate's Degree (A. A.) or equivalent from an accredited two-year college or technical school.
- 3 to 5 years of related experience and/or training.
- Dynamic communication / inter-personal skills.
- Highly organized and possess good decision-making and problem-solving skills.
- Excellent attendance record.
- Exemplary written and verbal communications skills.
- Intermediate computer skills, knowledge and experience of SAP, MS Office and Lotus Notes.
[email protected]
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