Customer Service Representative

Do you have a knack for creating great first impressions and keeping things organized behind the scenes? At CollisionRight, our Customer Service Representatives are the face of our shops—welcoming customers, supporting our operations team, and ensuring every customer leaves feeling cared for and confident.

What’s in it for you?

• Work-Life Balance: Paid holidays, floating holidays, and generous PTO.
• Comprehensive Benefits: Full health benefits package, 401k match, and paid training.
• Career Growth: Opportunities to build your career in customer service, operations, or shop management.
• Collaborative Culture: Join a team that values care, communication, and teamwork.
  
  

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for our customers and play a critical role in keeping our shop operations running smoothly.

• Customer Experience: Greet customers warmly, answer phones promptly, and respond to questions with professionalism and care.
• Front Office Support: Maintain organized files, coordinate tow requests, set up rentals, and keep the front office space presentable.
• Team Coordination: Partner with Estimators and operations staff to ensure customers receive timely updates and support.
• Administrative Tasks: Enter customer and insurance information, process payments, order office supplies, and manage the shop calendar.
• Calm Under Pressure: Provide reassurance to customers who may be stressed or dealing with difficult circumstances.
  
  

What You Bring

• High school diploma, GED, or equivalent experience.
• 1+ year of customer service experience (automotive industry experience a plus, but not required).
• Strong communication skills and a professional, friendly demeanor.
• Comfortable using computers and office systems.
• Ability to stay calm and supportive when customers are in distress.
  
  

Why CollisionRight?

We’re not just repairing cars—we’re restoring lives. With 120+ locations and a team of 1,600+ people, we’re one of the fastest-growing and most trusted names in collision repair. At CollisionRight, we act with care, celebrate success, and bring the right energy every day.

Join us and be part of a team that takes pride in putting people first.

This position description is intended to be dynamic and may change based on organizational needs. You may be asked to support special projects or related duties as required.