Customer Service Representative

Description

Who WE ARE

ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team at our Auburn, WA location!

At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections we’ve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values – Integrity, Intensity, Innovation, Involvement, and Impact – that foster a culture of speed, simplicity, and self-confidence.

By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.

Job Description Overview

The Customer Service Rep serves as the central point of contact between external customers and ProAmpac for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries. Please note that this is an on-site opportunity at our Auburn, WA manufacturing plant.

Essential Duties

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps. Advise of any delays, and evaluate and implement solutions
• Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
• Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system, expedite rush shipment and monitor progress through delivery as needed
• Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
• Provide order entry support for other team members when appropriate.
• Proactively assist customers , sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
• Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
• Please note that this the Customer Account Representative is not a sales role.
  
  

Qualifications, Education And Experience

• HS/GED required, Associates preferred
• 2 years' experience in a related field preferred, hunger to learn is a must!
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Detail oriented and has the ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated professional individual who thrives in a challenging, fast-paced environment.
  
  

Wage

• $24-$26.50/hour
  
  

Hours and Location

• On-Site | ProAmpac – Auburn, WA
• 7am – 4pm | Monday – Friday
  
  

ProAmpac Perks

• Quarterly Bonuses and Gainsharing Program
• Competitive wages and promotions from within
• 11 paid holidays
• Great Paid time off (vacation)
• Full Benefits including Medical| Dental | Vision
• Employer paid life insurance
• Excellent 401k Match
• Tuition reimbursement and dependent scholarship programs
• Wellness program that rewards you physically and financially
• And much, much more!
  
  

If you have a strong desire for knowledge and drive to learn, a passion for helping others and are patient, detailed, organized, adaptable and an effective communicator, we would love to hear from you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: Customer Service

Full-Time