Customer Service Representative

About Lygos

Lygos, Inc. is a specialty chemical company that helps customers meet their highest performance and sustainability goals. Lygos' bio-inspired solutions are designed to replace persistent and carbon-intensive chemicals with products that are better, cleaner, and cost effective. With a proprietary and fully integrated platform of the most advanced technologies across synthetic biology, industrial chemistry, and application development, a pipeline of innovative products, a first-of-its-kind Sustainable Solutions Center, and an integrated supply chain, Lygos is accelerating the world's transition to high-performing, sustainable solutions.

Lygos recently launched its Soltellus biodegradable polymer product line, with applications in home and personal care, water treatment and agricultural applications, and Ecoteria products, that have applications in fragrances as well as for coatings, adhesives, sealants and elastomers (CASE).

About the Position

We are seeking a Customer Service Representative who will act as the primary liaison between the company and its clients. This role is focused on building long-term, value-driven partnerships with customers by understanding their needs, optimizing product applications, and proactively addressing any concerns. The ideal candidate will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems and have the ability to work with our sales and application managers to support customers in optimizing the use of Lygos' products in their unique applications.

Role & Responsibilities:

• Coordinating receiving, entering, and recording both sample and sales orders
• Develop and maintain strong relationships with key stakeholders at customer sites, acting as the main point of contact for all account-related matters
• Provide timely and effective support for any product or application-related issues and escalate issues when necessary
• Work closely with technical, sales, and R&D teams to stay informed about new product developments and facilitate knowledge transfer to customers, along with ensuring alignment on customer requirements and resolving any technical or operational issues
• Lead new customer onboarding processes to ensure a smooth integration of products into customers' operations
• Monitor customer usage, performance metrics, and satisfaction levels to identify trends and proactively address potential issues
• Work with the marketing team to develop customer success stories, case studies, and other collateral that highlight the impact of Lygos' products
  
  

Qualifications & Experience:

• Bachelors Degree or 3 years of experience in a customer facing role
• Minimum of 3-5 years of Customer Facing Roles, preferred Account Management experience
• Familiarity with CRM & ERP system; specific experience with HubSpot & Netsuite a bonus
• Extensive experience with Microsoft Suite, including Word, Excel, Powerpoint
• Familiarity with Google Suite, including Sheets, Docs, and Drive
• Excellent problem-solving skills, with the ability to think critically and provide creative solutions for complex customer challenges
• Exceptional interpersonal and communication skills, with the ability to convey technical information effectively to both technical and non-technical stakeholders
  
  

Nice-to-haves (but not required):

• Proficient with Google Suite, including Sheets, Docs, and Drive
• Inventory management experience
• Experience in technical training or product onboarding in a B2B environment
• Familiarity with regulatory and safety compliance requirements specific to the specialty chemical industry
• Strong analytical skills and proficiency with data visualization tools
  
  

Compensation and Benefits: Lygos offers highly competitive salaries, stock options, bonus and benefits, including medical and dental insurance, unlimited paid time off, and 401(k).

Salary Range: $84,000 - $132,000 - Actual pay will vary based on various factors, including but not limited to location, skill, experience, and performance.

The benefits and stock purchase described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Legal authorization to work in the U.S. is required. We are not able to sponsor individuals for employment visas for this job.

Location information:

Lygos is headquartered in Hayward, CA - Lygos may be open to remote-based workers for this role. Must be available to work standard business hours in Pacific Time.

Lygos, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.