Customer Service Interpreter Specialist
Linguava
Date: 4 weeks ago
City: Portland, OR
Contract type: Full time
Company Name: Linguava Interpreters
Title of Position: Customer Service Interpreter Specialist - Scheduling Dept
Position Type: Full-Time / Hourly
Location: 12106 NE Marx St, Portland, OR 97220
(100% Remote - Monday through Friday with possible Saturday shift depending on business needs)
Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.
As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.
The Customer Service Interpreter Specialist must possess the following skills and attributes:
Title of Position: Customer Service Interpreter Specialist - Scheduling Dept
Position Type: Full-Time / Hourly
Location: 12106 NE Marx St, Portland, OR 97220
(100% Remote - Monday through Friday with possible Saturday shift depending on business needs)
Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.
As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.
The Customer Service Interpreter Specialist must possess the following skills and attributes:
- 2 years of experience in customer service call center environment
- Professional verbal & written communication skills
- Advanced interpersonal, time management and organizational skills
- Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills
- Proficiency in MS Office applications
- Ability to work independently while remaining an effective and efficient member of cross-functional teams
- Ability to analyze problems and develop processes to alleviate problems
- Strong ability to connect with people from different backgrounds
- Manage inbound inquiries from calls and emails to secure interpreters to cover appointments.
- Manage appointments in the assigned language group.
- Efficiently input data & maintain accurate database information.
- Support overflow inquiries for other languages when needed.
- Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
- 100% Company Paid Employee Only Medical, Dental, Vision, Life, AD&D, and Long-Term Disability
- Paid Time Off
- Paid Holidays
- Paid VTO (Volunteer Time Off)
- Professional Development Funds
- 401k with Company Match
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