Customer Service Associate Tier 1 (Spanish Bilingual)

Description

Are you a fluent English and Spanish speaker with a passion for delivering exceptional customer experiences? Join Purple Wave as a Customer Service Associate Tier 1 (Spanish Bilingual). You'll play a vital role in providing outstanding communication with our buyers and sellers, educating bidders, ensuring seamless payment processing, and coordinating internally. We value your ability to prioritize, adapt to change, and solve problems while maintaining professionalism and attention to detail. If you're ready to be an ambassador for our company values, address customer concerns, and collaborate with a dynamic team, apply now and become an integral part of our customer-focused team.

The Customer Service Associate Tier 1 (Spanish Bilingual) is a vital member of our team responsible for providing exceptional external communication with buyers and sellers in both English and Spanish. This role involves bidder education, efficient collection and processing of payments, and seamless internal communication. The ideal candidate will be skilled in prioritizing daily workloads, maintaining composure in various situations, displaying a professional demeanor, adapting to change, solving problems, working independently, and paying meticulous attention to detail. Above all, the Customer Service Associate must effectively convey our company's values during all customer interactions, address any concerns or complaints, and collaborate with customers to find appropriate solutions to resolve issues.

Responsibilities

• Communicate with buyers and sellers in both English and Spanish, ensuring efficient and effective service delivery.
• Educate bidders on auction processes, guidelines, and answer inquiries related to our products and services.
• Handle payment collection and processing promptly and accurately, ensuring a seamless transaction experience.
• Facilitate internal communication between different departments, ensuring smooth coordination and information flow.
• Prioritize daily workload to meet deadlines and provide timely and satisfactory responses to customer inquiries.
• Maintain a professional and composed demeanor, even in challenging situations, to deliver exceptional customer service.
• Adapt to changes in processes and procedures, showcasing flexibility and willingness to embrace new practices.
• Proactively solve problems and address customer concerns or complaints to ensure high levels of customer satisfaction.
• Demonstrate excellent communication and interpersonal skills to build rapport with customers and foster positive relationships.
• Work independently, showing initiative and self-motivation, while effectively managing multiple tasks and priorities.
• Utilize software and computer skills efficiently to perform tasks and maintain accurate records.
• Ensure meticulous attention to detail in all aspects of work to avoid errors and deliver high-quality service.
• Collaborate with team members to enhance customer experiences and share knowledge to improve overall efficiency.
• Undertake additional assigned duties as requested.
  
  

Supervisory Responsibilities

• None
  
  

Qualifications

• Strong verbal, written, and comprehension skills in both English and Spanish.
• High School Degree or GED, with some college education preferred.
• At least one year of experience in a professional office environment.
• Efficient data entry and computer skills.
• Proven ability to multitask in a fast-paced environment.
• Proficiency in using relevant software.
• Excellent problem-solving and analytical abilities.
• Outstanding communication and interpersonal skills.
• Ability to work independently, demonstrating effective time management and task prioritization.
• Candidates may be requested to complete position specific skills assessments
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.
  
  

Working Settings

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday. Overtime may be required to achieve due dates and is compensated in accordance with US Department of Labor requirements.
• This position is remote work eligible within the United States. Please note: the first week of employment training is required to be in the Manhattan, KS headquarters.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Compensation

• Hourly rate varies based on experience and qualifications, but typically ranges from $18.00 per hour to $19.00 per hour and is paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Health, Dental, and Vision starting the first of the month following start date.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
• Fully paid Short-Term Disability provided by the Company.
• Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.
  
  
  
  

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.
  
  

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.
  
  

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.

Additional Information

• Seniority LevelAssociate
• Promotion Tag