Customer Service Agent - Remote

At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.

As a Customer Service Agent, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers by providing accurate information, resolving inquiries, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and loyalty.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide detailed information about products and services to customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a high level of product knowledge to assist customers accurately.
• Document interactions and maintain customer records in the company database.
• Collaborate with team members and other departments to enhance the customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Stay updated on company policies, procedures, and promotions to provide accurate information.
• Participate in training sessions and continuous improvement initiatives.
  
  

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• A positive attitude and a genuine desire to help customers.
  
  

The Pay Range For This Role Is

28 - 32 USD per hour(Remote (Council Bluffs, Iowa, US))