Continuing Education Reviewer

Brief Description

Job Summary:

The Continuing Education (CE) Reviewer is responsible for critical thinking regarding CE program content, provider eligibility, and NBCC Continuing Education Provider Policy compliance. The CE Reviewer will also engage in regular communications with CE providers and applicants. The CE Reviewer is responsible for timely reviews, providing active feedback and input into the processes within the department, as well as participation in team discussions with the goal of continued improvement, consistency, and quality assurance for all reviews.

Essential Duties and Responsibilities:

• Reviews Approved Continuing Education Provider (ACEP) applications for ACEP status.
• Reviews Single Program approval applications.
• Assists with reviews of ACEP Audits.
• Assists with reviews of Single Program Audits.
• Assists with reviews of Co-sponsorship applications.
• Produces written communication and decision letters to applicants, ACEPs, and other stakeholders.
• Communicates verbally with applicants, ACEPs, and other stakeholders.
• Operates virtual communication platforms, including telephone and video conferencing.
• Other duties as assigned.
  
  

Required Skills/Abilities:

• Adaptability – Ability to adjust to circumstances and think creatively.
• Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
• Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
• Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.
  
  

Required Education/Experience:

• Bachelor's degree or equivalent with an emphasis in mental health, social work, human services, higher education, or accreditation required
• 2 years' related experience in regulation and/or policy compliance
• Familiarity with graduate-level counseling and counseling regulatory standards
• Working knowledge of counseling theories, diagnoses, and practices
• Working knowledge of the internet, company databases, and queries
• Excellent verbal and written communication skills required
  
  

Preferred Education/Experience:

• Master's degree with an emphasis in mental health, social work, human services, higher education, or accreditation
• 2 years' related experience and/or training
• Licensed Professional Counselor
  
  

Equipment/Programs Used:

• Microsoft Office suite, including Word, Outlook, and Excel
• Teams (chat, video calls)
• Zoom (meetings and calls)
  
  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low.
  
  

Work Location:

• Fully Remote
  
  

Travel Requirements:

• Up to 5% travel
  
  

Essential Physical Demands:

• Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds. Interact with coworkers on digital platforms.
• Moving self in different positions such as twisting, crawling, or kneeling to accomplish tasks in various environments, including tight and confined spaces.
• Remaining in a standing position for prolonged periods.
• Moving about to accomplish tasks or moving from one workspace to another.
• Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation.
• Ability to use hands, including hand–eye coordination.
• Sedentary work that primarily involves sitting.