Communication and Content Manager
City of Boston
Date: 1 day ago
City: Boston, MA
Contract type: Full time
Overview
Brief Job Description:
Reporting to the 311 Director, the Communication and Content Manager will be responsible for organizing, editing, and optimizing content and updating emergency script training materials used to communicate with Boston residents. Works with Press team and Law Department on all press and legal requests.
Responsibilities
Boston Residency Required
Terms:
Union/Salary Plan/Grade: Non-Union/MO-6
Hours per week: 35
Brief Job Description:
Reporting to the 311 Director, the Communication and Content Manager will be responsible for organizing, editing, and optimizing content and updating emergency script training materials used to communicate with Boston residents. Works with Press team and Law Department on all press and legal requests.
Responsibilities
- Authors and edits information used by 311 staff to communicate with constituents (note: this information will likely also be published on the City of Boston’s website: Boston.gov).
- Works closely with the 311 Director, Supervisors, staff, and other City Departments and Agencies to ensure information is updated when needed.
- Analyzes metrics to ensure content is relevant, accurate, and maximally useful.
- Collaborates with 311 staff to gain an understanding of their workflow to ensure content is organized intuitively.
- Works closely with the City of Boston web team to ensure content is up-to-date and highly relevant for website visitors.
- Maintains BOS:311 Twitter handle.
- Builds and maintains relationships with liaisons from all City departments and agencies to facilitate updates on crucial information.
- Directly impacts the speed and effectiveness of information flow between 311 and Boston residents.
- Identifies and improves organizational development aspects that would improve content.
- Executes the creation and publishing of relevant, high-quality social media content.
- Represents the Boston 311 department at city events.
- Performs related work as required.
- At least two (2) years of full-time, or equivalent part-time, professional experience in communications or related field.
- A bachelor's degree in a related field is strongly preferred and may be substituted for the required experience.
- Proven ability to apply principles of Standard English language usage, grammar, mechanics, and spelling in written work.
- Exceptional writing, communication, proofreading, and organizational skills.
- Track record for building great relationships and working in teams.
- Proven ability to multitask and manage multiple projects.
- Ability to thrive in a fast-paced environment.
- Strong attention to detail.
- Ability to analyze reports, draw conclusions, and make adjustments accordingly.
- Ability to plan, organize, and process a high volume of work in a timely manner; to communicate effectively orally and in writing; to identify and resolve problems according to accepted office procedures; to provide quality customer services in person and over the telephone; and to establish and maintain effective working relationships with co-workers and employees from various departments.
- Ability to work a flexible work schedule to attend meetings and events on evenings and weekends as needed.
- Ability to exercise good judgment and focus on detail as required by the job.
Boston Residency Required
Terms:
Union/Salary Plan/Grade: Non-Union/MO-6
Hours per week: 35
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Water Resources Engineer
Fuss & O'Neill,
Boston, MA
3 days ago
Department: Water/Wastewater Location: Boston, MACompensation: $75,000 - $90,000 / yearDescriptionAt Fuss & O'Neill, our mission is to provide our clients with innovative and practical engineering, scientific, and planning solutions to meet their needs. We act together as one company, collaborating to achieve our priorities; we believe diverse viewpoints make for a stronger team; and we support our employees' professional growth...
Administrative Assistant (Entry Level - Remote)
Salones de Eventos en Guadalajara,
Boston, MA
1 week ago
Department: Call scheduling/Agent departmentLocation: BostonCompensation: $35.00 - $40.00 / hourDescriptionWe offer a unique business opportunity that allows you to workfrom the comfort of your home while earning competitivecommissions.Join us and become an integral part of our mission to provideexceptional travel experiences to clients around the world,Key ResponsibilitiesAbility to perform job responsibilities with or without reasonableaccommodation.Willingness to assist in creating a...
Chief Operating Officer (COO)
Commonwealth of Massachusetts,
Boston, MA
$123,783.2
-
$167,648
per year
2 weeks ago
Job DescriptionJob Description - Chief Operating Officer (COO) (24000A4O)Chief Operating Officer (COO) - (24000A4O)DescriptionWho We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy,...
