Clinic Site Manager

Job Description

POSITION SUMMARY:Under general supervision from the Operations Manager, the Clinic Site Manager has the overall responsibility for the entire operations of the clinic coordinate clinic operations and clinical program activities on a day-to-day basis at the assigned clinic site. This position requires a high degree of leadership and the ability to collaborate between disciplines or departments.

ESSENTIAL JOB FUNCTIONS : The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Ensures effective staff utilization to meet staffing and workload requirements and supports the delivery of quality patient care and services; consults with the Operations Manager/Compliance Officer to develop staffing plans;
• Coordinates, directs, and provides patient care orientation and ongoing education for staff.
• Supervise staff to ensure performance expectations are met; coach/counsel, develops employee improvement plans; performs periodic and annual staff evaluations, inspire and motivate staff to provide highest level of customer service and work as a cohesive and productive team. Collaborates with Human Resource staff to recruit and hire new subordinates.
• Assists in meeting various program requirements.
• Stays current with the eligibility requirements and alternate resources for new and ongoing patients; provides up-to-date training for staff on eligibility requirements and alternate resources.
• Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices.
• Responsible for management of medical & dental provider patient care schedules.
• Primary contact for grievances from patients and staff for day-to-day operating concerns.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, employees, and other healthcare professionals.
• Manages quality improvement initiatives for areas of responsibility to ensure clinic is operating effectively and efficiently.
• Applies and promotes safety principles as identified by established policy.
• Ensures compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes per NVIH policy.
• Coordinate and collaborate with Maintenance Department the management of facility maintenance and landscaping tasks.
• Manages transportation calendar and coordinates needed services with Transportation staff following NVIH Transportation Policy.
• Other duties as assigned.
  
  

All NVIH Employees Are Expected To

• Provide the highest possible level of service to internal and external customers as well as patients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by current NVIHs policies and procedures.
  
  

Required Experience

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• Four (4) years of related health care industry experience with a minimum of two (2) years staff supervisory experience.
• High school diploma or GED; Associate degree or equivalent education preferred.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Exhibit empathy and customer service to diffuse and manage conflict within the team and with patients or their representatives.
• Ability to understand and adhere to established policies, procedures, protocols, and the ability to make timely and sound decisions.
• Ability to operate with proficiency, the computer packages in use at NVIH.
• Demonstrated proficiency in supervising and motivating subordinates.
• Ability to appropriately and effectively delegate job duties to subordinates.
• Commitment to excellence, high standards, and strong interpersonal skills.
• Excellent written and oral communication skills, including the ability to engage in public speaking.
• Strong organizational problem-solving and analytical skills with acute attention to detail and ability to multi-task.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player.
• Reliable transportation.
  
  

Indian Preference. Preference in filling vacancies will be given to qualified Indian applicants in accordance with Indian Preference Act (Title 25, U.S. Code Section 472 & 473). In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.

Benefits

• Medical, Dental and Vision Benefits
• Generous PTO Accrual
• 14 Paid Holidays
• Long Term Disability and Life Insurance
• 401K with Employer Match
  
  

Keyword: Chief Operating Officer