Clinic Manager

Position Summary

The Clinic Manager is responsible for supporting the Clinic Director in the oversight of performance and operations of their assigned clinic. They must also be able to maintain a caseload of 20 client visits per week.

Essential Duties

• Handle building maintenance requests with the Landlord.
• Coordinate office supply orders for clinic (ordering and monitoring).
• Coordinate with Clinic Director to support the hiring process; this includes screening, interviewing, and onboarding processes.
• Partner with Clinic Director to develop a strategy for & ultimately achieve the target office space utilization, i.e. a 1.5:1 ratio of therapists to each office.
• Develop, coach & provide clinical oversight to Therapists.
• Hold Therapists accountable to administrative, operational & performance-based policies, playbooks and associated KPI’s.
• Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources.
• Provide supervisory billing services to assigned pre-licensed Therapists.
• Ensure that the Therapist profile tool used by the intake department to match Therapists to patients is up-to-date & correct at all times.
• Engage in and support the marketing outreach & referral development activities of the clinic to ensure sufficient top-line patient growth.
• Maintain a caseload of 20 patient visits per week.
• Ensure Therapists are complying with annual competency & company training (includes HIPPA) as well as following & adhering to clinic policies & procedures & required sign-offs.
• Audit documentation for the clinic in Valant to ensure compliance.
• Lead &/or participate in required clinic leadership & case consult calls.
• Collaborate with Clinic Director to support the clinic in positive culture building (celebrations, anniversaries, community activities/events, team building activities, etc.).
• Additional duties as assigned.
  
  
  

Qualifications

• Master’s degree or higher in a mental health discipline.
• Active clinical licensed in state of TX (LCSW, LPC, LMFT, PsyD) for a minimum of 3 years.
• Excellent understanding of Texas Mental Health Code and CMS guidelines.
• Strong problem-solving, interpersonal and leadership skill sets.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams.
• Experience working with EHR systems.
  
  
  

Additional Information

An ideal candidate for this role would have a passion for our mission and personal values that match ours. Ellie Mental Health has a goal to make getting mental health care the norm by crushing the stigmas surrounding seeking mental health care. Our mission is to compassionately transform the culture of mental health care by providing creative solutions that make wellness accessible in every community.

Our core values emphasize impactful connections that allow us to fill the gaps in our communities and make a real difference. These values are creativity, authenticity, humor, compassion, acceptance, and determination.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.