Client Services Specialist - Remote, PA

Title: Customer Success Specialist

Reports to: Practice Manager

FLSA Classification: Non-Exempt

LOCATION: Pennsylvania - Remote with occassional travel

Meliora Health is part of Healios, the UK's largest digital behavioral healthcare provider. Since 2013, we've provided digitally-led, comprehensive outpatient developmental and behavioral healthcare, focused exclusively on children and young people.

We innovate both clinically and technologically to deliver "better" care: we developed our own digital care platform; we created an in-house training academy to help our clinicians grow; and we are creating new clinical models to really improve outcomes.

We exist to empower every young person to build the capabilities for long-term mental health to successfully navigate life's challenges and experience a better quality of life. If this mission statement resonates with you, please do consider applying. We are making a difference in the lives of thousands of children and their families in the UK and the US.

THE OPPORTUNITY

In this role you will support the day to day operations between our patients and our clinicians, ensuring a seamless customer experience for our patients and their families. We are scaling our clinical networks in markets across the US to help us achieve our mission: to empower every young person to build the capabilities for long-term mental health to successfully navigate life's challenges and experience a better quality of life.

As our Customer Success Specialist, you will help our patients maximize their experience with Meliora Health. This will include client onboarding, supporting patient requests and providing an effective check-in process.

Successful candidates will be eager to join a growing, fast paced team, where you can have a key role in our success. You will have an opportunity to learn about our clinical service, our systems and how we support our members.

Experience providing high level support, gathering feedback and interacting with customers are essential.

RESPONSIBILITIES:

• Provide excellent customer services
• Process patient requests in a timely manner through email, inbound phone calls, text, and our electronic medical health record system
• Guide new patients through our service offerings, answering any appointment related questions
• Complete patient processing and intake in a timely manner, including new referrals, intake forms, and insurance cards
• Schedule new and recurring patients
• Additional tasks may be requested by clinical staff or management
  
  

EXPERIENCE:

• At least one year in high-growth industry, tech or startup, preferred
• Bachelor's degree in relevant field, preferred
• Ability to thrive in an ambiguous, fast paced, remote setting
• Tech savvy, with a desire to learn new systems
• Excellent verbal and written communication and customer service
• Experience interfacing with health insurance companies is a plus!
  
  

WHAT WE WILL PROVIDE FOR YOU:

• Vacation allowance of 15 days a year, 2 Life Leave days, your birthday off plus 10 paid & federal holidays (including New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, After Thanksgiving, Christmas Eve and Christmas Day)
• 56 hours of paid sick leave
• Medical, Dental and Vision insurance
• 401k match
• Career Development Opportunities
• A truly unique culture that challenges the status quo
  
  

Meliora Health participates in E-Verify

MELIORA HEALTH'S COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

At Meliora Health, we believe that changing the lives of children and their families requires every single person, no matter the race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, or disability. We are committed to equal opportunity in all parts of our business and are dedicated to creating a diverse team. That being said, we encourage all applicants from every background and life experience to apply.