Client Manager

Company Overview:

MedPro Disposal is a national leader in healthcare compliance solutions, offering innovative services in medical waste management, OSHA/HIPAA training, and regulatory support. With a tech-enabled, client-first approach, we empower healthcare providers to stay compliant, safe, and focused on delivering exceptional patient care.

Position Overview:

Are you a relationship-driven professional who thrives on solving problems and delivering value? MedPro Disposal is hiring a Client Manager to join our growing team in Naperville, IL. In this fully onsite role, you’ll serve as a trusted advisor to a portfolio of healthcare clients—driving retention, identifying growth opportunities, and ensuring seamless delivery of compliance solutions.

This is a high-impact opportunity to help healthcare providers operate more efficiently and safely while building a rewarding career in a fast-growing industry.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, delivering proactive communication and white-glove service.
• Strategic Account Growth: Identify upsell and cross-sell opportunities that align with client needs and compliance goals.
• Problem Resolution: Address service issues promptly and professionally, balancing client satisfaction with business objectives.
• Retention Strategy: Monitor account health, flag churn risks, and implement retention tactics to maintain long-term partnerships.
• Solution Delivery: Use client data and insights to recommend tailored compliance solutions that drive operational value.
• Cross-Functional Collaboration: Work closely with sales, operations, billing, and support teams to ensure seamless service delivery.
• CRM Management: Maintain accurate records and activity logs in Salesforce, HubSpot, or similar platforms.
• Industry Awareness: Stay current on healthcare compliance trends, regulatory updates, and competitor offerings to better advise clients
  
  
  

Qualifications:

• Experience: 2+ years of success in Client management, Account management, or B2B sales. Healthcare industry experience is a major plus.
• Communication Skills: Excellent verbal, written, and interpersonal skills for building trust with stakeholders at all levels.
• Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred (or equivalent experience).
• CRM Proficiency: Strong knowledge of CRM tools such as Salesforce, HubSpot, or similar platforms.
• Organized & Results-Driven: Able to manage multiple accounts, prioritize tasks, and deliver outcomes in a fast-paced environment.
• Client-Centric: A passion for helping clients succeed and forming long-lasting, value-driven relationships.
• Problem-Solver: Analytical thinker who can assess data, identify challenges, and develop effective client solutions.
  
  
  

Compensation & Benefits:

• Earning Potential: On-target earnings (OTE) of $75K-$85K+, including uncapped commissions
• Career Growth: Clear advancement pathways, mentorship programs, and ongoing training
• Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family
• Work-Life Balance: Generous PTO, paid holidays, and a collaborative, high-energy work culture
• Meaningful Impact: Help healthcare providers improve compliance and focus on patient care
  
  
  

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

EEO Statement:

MedPro Disposal is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer and encourage applications from all qualified individuals, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.