Client Engagement, Associate

Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees' interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion's product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.

Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year.

Position Description

Mursion is growing its Client Engagement team, with initial focus on driving behavior change at scale at large scale organizations and strategic partners. This is a role that will work within our client engagement team, with close partnership with product, marketing, sales, and operations. Client engagement managers wear many hats, and are often included in cross-functional projects.

Client Engagement, Associate

• Client Relationship Management & Content Expertise: Serve as the primary point of contact for assigned clients, building and nurturing strong relationships to foster trust and ensure long-term engagement. Build expertise as a subject matter expert.
• Proactive Problem Solving: Regularly check in with clients to assess their needs, gather feedback, and identify solutions
• Client Onboarding: Facilitate a seamless onboarding experience for new clients, guiding them through the initial setup and ensuring they understand how to leverage our HR tech solutions effectively.
• Support and Issue Resolution: Respond to client inquiries and issues promptly, providing clear and effective solutions while collaborating with internal teams to address more complex challenges.
• Training and Resource Development: Conduct training sessions and create user-friendly resources that empower clients to maximize the benefits of our platform, enhancing their overall experience.
• Usage Monitoring: Track client usage metrics and engagement levels, providing insights and recommendations to clients to help them achieve their desired outcomes.
• Feedback Collection: Actively solicit and document client feedback regarding our products, sharing insights with relevant teams to inform continuous improvement initiatives.
• Client Advocacy: Represent the voice of the client internally, ensuring their needs and concerns are communicated effectively across the organization.
• Cross-Functional Collaboration: Work closely with cross functional teams to share client insights, support upsell opportunities, and contribute to strategic initiatives.
• Continuous Improvement: Stay updated on industry trends and best practices in client engagement and success, bringing innovative ideas to enhance our client experience.
  
  

Experience And Qualifications

• 2+ years in a startup role or other similar consultative experience
• Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations.
• Strong content development skills (playbooks, presentations, etc.)
• Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
• Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply.
• Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win.
• Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
• Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right.
• Nice to have: Experience in the 'Future of Work' or Education / Edtech space
  
  

We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.

Our Values

We cultivate empathy

Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.

We lead with curiosity to create lightbulb moments

Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.

We strive to raise the bar

We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.

We have the courage to be human

We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.

Compensation and perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO.

Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.

Be at the forefront of reinventing learning for the future workforce.

How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.

Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.

We are not accepting agency submissions at this time. Please don't send unsolicited candidate resumes to Mursion employees. They will not be accepted.