Client Care Coordinator

Full Time

Starting at $24/hour + (Depending on Experience)

Join Home Instead, a leading provider of In Home Care to aging adults around the world. At Home Instead, we specialize in providing personalized in-home care to aging adults with the mission of helping them age safely and independently in their own home. As a prominent member of the world's largest network of in-home care providers, we pride ourselves on delivering exceptional service to aging adults. Our mission is centered around creating a nurturing environment that upholds independence and dignity, with a keen focus on addressing the unique needs of each client through a consultative and caring approach.

Your Role As a Client Care Coodinator

• Client Onboarding. Conduct in-depth assessments with prospective clients, develop and present care solutions and create initial plan of care by meeting directly with Seniors and their families at their homes to understand their specific care needs.
• Quality Assurance. Visit clients' homes regularly to assess care needs firsthand, ensuring delivery of care consistently meets clients needs and expectations.
• Client Communication. Maintain empathetic and effective communication with seniors and their families, ensuring their needs and concerns are addressed with care and understanding.
• Caregiver & Client Resource. Respond to internal employees, clients and community members questions and requests for assistance, creating connections and offering solution based recommendations
• Documentation. Ensure all interactions are clearly and concisely documented in a timely manner; follow up on commitments and complete tasks promptly to maintain high standards of service
• Collaborate effectively within a team setting while also thriving independently to achieve optimal outcomes for our clients.
• Utilize various software tools to enhance operational efficiency, facilitate seamless team communication and uphold our commitment to quality care delivery.
  
  

What We Are Looking For

• BS Degree or relevant coursework in Gerontology, Social Work or Health Care Administration (or equivalent experience); MS Degree in related field a plus
• Minimum of 2-3 years prior work experience in a service oriented role that includes face-to-face customer interaction and problem resolution
• Demonstrated passion for helping others
• Previous experience in senior care or related field (Hospice, Home Health, Hospital, Skilled Nursing, Rehabilitation Facility) is desirable.
• Excellent verbal and written communication skills, with a demonstrated proficiency in using a consultative approach communication style; Bilingual Spanish a plus
• Strong documentation skills with a focus on thorough follow-up and follow-through on all interactions
• Ability to excel in a fast-paced environment, both as an individual and as part of a dynamic team
• Proficiency in software programs for operational efficiency, communication and documentation
• Demonstrated effective time management skills
  
  

What Sets You Apart: The ideal candidate is a compassionate, solution-oriented individual with a deep commitment to and passion for improving the lives of seniors. You should possess exceptional relationship-building skills, thrive in a high-performance team and be able to navigate a collaborative and fast-paced work environment.

Our Commitment to You: Joining our team means becoming part of a culture that values your contributions and is dedicated to providing excellent service. We offer:

• A competitive base salary, based on your experience
• Opportunities for commission and bonuses based on performance metrics / standards
• Comprehensive benefits package including Medical, Dental and Vision insurance
• 401k with a generous match to support your future
• Continuous Learning and Education opportunities for professional growth
• Paid Vacation and Sick Leave
• Company paid holidays
• Company vehicle and Cell Phone for professional use
  
  

Make a Difference with Us: If you are passionate about making a real difference in the lives of seniors and meet our qualifications, we would love to see your application and resume. Join us in our mission to provide exceptional care and enrich the lives of seniors every day.

Coastal Community Senior Care, LLC dba Home Instead is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity, gender expression, national origin, age, disability, marital status, parent status, ancestry, military or veteran status, genetic information, or any other characteristics protected by law. Each Home Instead is independently owned and operated. HCO#194700062